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En primeur aujourd’hui

Célébrons notre 50e anniversaire

Le président du Conseil d’administration, Feisal Keshavjee, CHE et la vice-présidente Marianne Walker, CHE se joignent au PDG Alain Doucet pour discuter du 50e anniversaire du CCLS.


Manager, Patient Care Services

The Royal Ottawa Health Care Group is currently recruiting for a
Manager, Patient Care Services for our Operational Stress Injury
(OSI) Clinic

As one of Canada’s foremost mental health care and academic health sciences centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Everyday, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education. Looking towards the future of mental health care, The Royal is focused on delivering faster access to better treatment. A key element of this is community-based services. Our vision for The Royal is a hospital without walls – a future in which mental health care meets people where they are, working in harmony with other aspects of health and community. A significant program within this is the Community Mental Health Program (CMHP).

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership in the OSI Clinic. The MPCS is accountable for the quality of service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional team in accordance with established standards of practice, operating standards and ROHCG policies.

This position operates in an environment that is frequently subject to change due to the need to balance demands within The Royal and our funder, Veterans Affairs Canada. In light of this, the position is required to consult, plan, and collaborate with a variety of leaders and individuals within and outside of the organization.


As an employee, you must demonstrate an awareness of and be responsible for actively promoting a respectful workplace by supporting patient and family centered engagement and care in all that you do.

The Royal is a LEADS based organization and are looking to grow our leadership team with someone who can demonstrate the five capabilities of the LEADS in a Caring Environment through actions:

1. Lead Self by:
  • Being aware of one’s own assumptions, values, principles, strengths and limitations
  • Taking responsibility for their own performance and health
  • Actively seeking opportunities and challenges for personal growth and development
  • Modeling qualities such as honesty, integrity, resilience and confidence in all your daily work
  • Ability to prioritize work and navigate shifting priorities
  • Superior interpersonal, written and verbal communication, public relations and decision-making skills.
  • Ability to independently chair and work effectively on interdisciplinary committees.
  • Ability to display empathy, perseverance, flexibility, creative thinking, sound judgement, discretion and ease in relating to all employee levels while being pragmatic and optimistic.
  • Scope of work is regional thereby increasing workload and travel demands.
  • Works in a manner that is conducive with staff and patient/client safety practices, policies and procedures of The Royal.
2. Engage Others by:
  • Supporting and challenging others to achieve professional and personal goals
  • Create engaging environments where others have meaningful opportunities to contribute and ensure that resources are available to fulfill their expected responsibilities
  • Listening to and encouraging open exchanges of information and ideas
  • Building environments based on collaboration and cooperation, and ensure standards are in place to support a safe and healthy workplace
  • Complete annual performance reviews and initiate corrective plans as necessary.
  • Establish strong, collaborative relationships with team members, supported by 1:1 meetings
  • Collaborate and communicate clearly with the Clinical Director, DPCS and team in the achievement of strategic goals, objectives, recruitment, labour relations and evaluation.
  • Ensures a work environment that is conducive to The Royal’s Harassment-Free Workplace Policy.
3. Achieve Results by:
  • Inspiring vision by identifying, establishing and communicating clear and meaningful expectations and outcomes
  • Integrating organizational missions, values and reliable evidence to make decisions
  • Measuring and evaluating outcomes
  • Holding themselves and others accountable for their actions and their results
  • Ability to plan, prioritize and oversee numerous concurrent projects effectively
  • Ability to maintain a focus on quality improvement and safety in the program
  • Write proposals, reports and statistical summaries as required.
4. Develop Coalitions by:
  • Creating an environment of mutual respect, instilling confidence with all words and actions
  • Demonstrating concern for the overall well-being of everyone
  • Encouraging open exchange of information
  • Being politically astute
  • Negotiating through conflict and mobilizing support
  • Proven ability to confidently, discretely and decisively work with all levels of staff, management union representatives and the general public during crisis situations.
5. Systems Transformation by:
  • Thinking analytically and conceptually
  • Designing and implementing effective processes across systems and stakeholders
  • Scanning the environment for ideas, best practices, and emerging trends, ensuring patient safety and infection control measures are considered.
  • Ability to implement positive change in a dynamic and complex environment.
  • Participate in development and delivery of educational and informational programs
  • Baccalaureate degree in appropriate health discipline with evidence of continuing education/learning.
  • Current Registration with applicable regulatory College
  • Demonstrated leadership in planning, organizing, implementation and evaluation; proposal development; labour relations; and budgeting.
  • Minimum of five (5) years’ clinical experience.
  • Minimum of two years management experience.
  • Experience having worked in an interdisciplinary team.
  • Experience in coaching, training, performance management, recruitment and leadership, including experience within a unionized work environment.
  • Knowledge of relevant legislated acts (e.g. Mental Health Act, Public Hospitals Act, SDA, etc.)
  • Proven leadership background and a strong practical and theoretical understanding of team building methodology, empowerment theories, leading change and coaching principles.
  • English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) level A- is considered an asset.
If you are looking for a unique career opportunity and would like to join a caring, compassionate and dynamic team please apply on our website at https://www.theroyal.ca/careers/external-postings?p=job%2FoPMIdfwg

We are an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

Programme LCS Sélect

Le programme Leader certifié en santé (CHE/LCS) confère le seul titre qui existe au Canada pour tous les leaders en santé. Il se fonde sur les domaines du Cadre LEADS qui favorise l’apprentissage personnel continu.

Ce programme intensifie le rôle du Collège qui consiste à aider les leaders dans le système de santé canadien à définir et à comprendre leur style de leadership et le rôle qu’ils jouent dans la gestion du changement du système.

La Personnelle

En plus de l’assurance groupe habitation et automobile , La Personnelle offre aux membres un Programme d’assurance animaux de compagnie et un Programme d’assurance voyage .