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Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada’s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Quality Improvement (QI) Consultant will provide expert consultations, coaching and guidance to child and youth mental health and addictions agencies as they build, implement and maintain effective continuous quality improvement plans/frameworks within their organizations and across broader, integrated service systems. The QI Consultant has in-depth and advanced knowledge, skills and expertise in quality improvement, ideally achieved through Lean Six Sigma Black belt certification or progress towards such certification.

The QI Consultant will guide and facilitate teams using Lean Six Sigma improvement methodologies and will provide mentoring and coaching to Green belts, Yellow belts and teams involved in process improvement initiatives both within the Knowledge Institute and across community-based child and youth mental health and addictions agencies.

MAIN RESPONSIBILITIES

Guide and facilitate teams using Lean Six Sigma improvement methodologies throughout several external child and youth mental health and addictions agencies, as well as across the department:

Apply expertise in Lean Six Sigma to coach and guide leaders and project teams in child and youth mental health and addictions (CYMHA) agencies across the province through quality improvement initiatives.
Act as team leader responsible for measuring, analyzing, improving, and controlling key processes within the Knowledge Institute and across cohorts of external CYMHA agencies participating in the Knowledge Institute’s quality improvement program.
Operate as a consultant, working with several project teams within the
Knowledge Institute and externally, providing coaching and mentoring through QI projects and processes.
Develop templates for the Knowledge Institute’s and CYMHA agencies’ implementation and use of Lean Six Sigma methodologies.

Deliver Lean Six Sigma education using a variety of adult learning modalities including hands-on exercises and simulations and create, customize, and modify existing Lean training materials for the child and youth mental health and addictions sector based on needs assessments and knowledge of industry best practices:

Plan, tailor and deliver Lean Yellow and White belt training to CYMHA service providers and leaders across the province.
Plan, develop and deliver other Lean Six Sigma or quality improvement education for CYMHA service providers and leaders across the province.

Provide individual mentoring and coaching to Green belts, Yellow belts and teams involved in process improvement initiatives both within the department and across external child and youth mental health and addictions agencies:

Coach and mentor Green belt candidates and Green belt certified staff within the Knowledge Institute.
Coach and mentor Green and Yellow belt candidates or certified staff within CYMHA agencies participating in the Knowledge Institute’s quality improvement program.
Train and coach QI project teams within the Knowledge Institute and externally.
Lead quality improvement project teams within the Knowledge Institute.

Support teams in determining indicators and data elements required with each process improvement project:

Ensure strong foundation for data-driven QI projects by supporting teams to determine indicators and data elements required with each process improvement project.

Establish and maintain provincial networks and partnerships:

Lead or participate in key provincial or regional efforts, communities of practice or networks relating to continuous quality improvement in the child and youth mental health and addictions sector.
Convene regional and provincial networks to inform the alignment of continuous quality improvement practices/processes provincially.
Develop, implement and evaluate new partnerships relating to continuous quality improvement in the child and youth mental health and addictions sector.

Miscellaneous:

Work closely with the Knowledge Institute’s leadership team on the development of its operational plans.
Recommend areas of improvement within the Knowledge Institute’s quality improvement practices/processes to ensure evidence-based decision-making internally.
Maintain documentation of activities per Knowledge Institute requirements.

QUALIFICATIONS

Master’s degree in psychology, sociology, health systems policy, health administration or a related field (Essential)
Lean Black belt certification (or progress towards this certification) is required (Essential)
Project Management Professional Certification by a recognized organization (Preferred)
Advanced knowledge of evaluation, performance measurement and implementation science (Essential)
Knowledge of complexity, systems thinking and collective impact (Essential)
Demonstrated ability to work within a consultative model with demonstrated experience in working with diverse stakeholders at frontline, senior manager, community and provincial levels (Essential)
Demonstrated skills in group facilitation and adult education (Essential)
Strong interpersonal skills to build and maintain relationships with a broad range of internal and external stakeholders, including tact and adaptability (Essential)
Experience working with the Ministry of Health and knowledge of the child and youth mental health system (Preferred)
Experience with Minitab statistical software and/or other statistical software tools (Essential)
Independent worker and self-directed learner (Essential)
Strong verbal and written communication skills (Essential)
Strong project management skills with demonstrated ability to meet timelines and deliverables, ability to manage competing priorities (Essential)
Criminal Record Check (Level 1) (Essential)
Bilingualism (French/English) (Preferred)

Timeline may be extended or shortened based on operational needs.

*Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Please note that this position will be based out of Ottawa. Please note that location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening.  Pre-screening might include testing.

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Chief People and Professional Practice Officer

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