03/26/2019 - Hamilton and Area Chapter Webinar

St Joseph's Dovetail: EMR Implementation and Change Management (1 MOC I)


Date: March 26, 2019  
ottawa ON K2P 0J6 


Hamilton and Area Chapter Webinar

St Joseph's Dovetale: EMR Implementation and Change Management

March 26, 2019
12:00 p.m. - 1:00 p.m.  Eastern Time

St. Joseph's Healthcare Hamilton recently launched the new EPIC electronic medical records (EMR) system, under the project name Dovetale. Join us as we discuss change management practices as they pertain to EMR implementation, key organizational adoption and team learnings, as well as opportunities in digitizing records and the patient/caregiver experience.


Tara Coxon
Chief Information Officer, St. Joseph's Healthcare Hamilton
Andriana Lukich
Program Manager, PMO, St Joseph's Healthcare Hamilton
Jennifer Backler
Manager, Clinical Applications, St. Joseph's Healthcare Hamilton


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*Webinar details will be provided following registration

Speaker Biographies

Tara Coxon is the Chief Information Officer at St Joseph’s Healthcare Hamilton. During her 15 years of healthcare management experience, Tara has led a number of transformational change initiatives with extensive experience in the design and implementation of digital health solutions. In Tara’s portfolio at SJHH is Application Support, Service Desk, Devices, Infrastructure, Information Security, Telecom, Clinical Informatics, and the Project Management Office. Tara holds a BSc from the University of Waterloo and a MBA from the DeGroote School of Business. She is also a certified Project Management Professional. Tara’s key areas of expertise is in the people and process change management elements of technology driven transformation. Recently Tara served as Executive Lead on SJHH’s digital transformation project, Dovetale, whereby SJHH successfully implemented a new Hospital Information System across the Hospital. St. Joseph’s Healthcare Hamilton has now catapulted from 1.2 on the Health Information and Management Systems Society (HIMSS) EMR Adoption scale to a Level 6 joining the top 7% of Hospitals in Ontario.

Andriana Lukich
is the Program Manager of the Project Management Office (PMO) at St. Joseph’s Healthcare Hamilton. Andriana has eight years of healthcare experience working in Project Management, Information Technology and Information Management departments at William Osler Health System, University Health Network, the Hospital for Sick Children and the Ontario Renal Network. Andriana holds an undergraduate degree in Kinesiology and a MBA in Health Services Management and Strategic Marketing, both from McMaster University. Her key areas of competency are change management, communications and IT project implementations. Since joining the PMO at St. Joseph’s Healthcare Hamilton in 2015, she has held multiple roles, including RFP lead for the procurement of our Hospital Information System (Dovetale) and change management and communications lead for the implementation of Dovetale. Prior to becoming Program Manager, she held the position of Project Manager for multiple projects including the implementation of Dovetale within ambulatory clinics, the implementation of the provincial eCTAS in ED and urgent care and the implementation and evaluation of the MyDovetale patient portal.

Jennifer Backler
is the Manager of Clinical Applications at St Joseph’s Healthcare Hamilton. Jennifer is a RN by background working as an Emergency Nurse before transitioning to Clinical Informatics in 2009 where she has gained extensive experience designing, building, and implementing digital health technology. She joined St. Joseph’s Hospital in 2015 with the goal of being an integral team member of the Dovetale Transformation Project. She was the Dovetale Project Team Lead for the Inpatient Procedure Orders team and transitioned to the Manager position in October 2018. In addition to her RN designation, Jen has a post-graduate certificate in Health Informatics. She has a passion for supporting and improving clinical workflows through technology.

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1.00 Category I  credits toward their maintenance of certification requirement.