Postponed - Newfoundland and Labrador Chapter Webinar

Chapter Event
Visualizing Patient Flow: Facilitating Change through Innovation (1.0 MOC I)


Date: March 26, 2020  
150 Isabella Street Virtual
Ottawa ON K1S 1V7 

Visualizing Patient Flow: Facilitating Change through Innovation

*Webinar has been postponed

March 26, 2020
1:00 p.m. - 2:00 p.m. Newfoundland Time
12:30 p.m. - 1:30 p.m. Atlantic Time
11:30 a.m. - 12:30 p.m. Eastern Time 

Eastern Health supports innovation by empowering its staff to facilitate change by giving them the power to act on ideas. In the fall of 2017, following a process improvement event, an innovative spark created a revolution with how patient flow is visualized. From this initiative, a Visual Management System was developed from the ground up, around the premise of Estimated Length of Stay (ELOS), to help the organization visualize patient flow and help facilitate a smoother and timelier transition of patients between acute care and wherever the patients call home.


CCHL Members: $15.00
Newfoundland and Labrador CCHL Members: FREE
CCHL Student Members: FREE
Non-Members: $25.00

*Webinar details will be provided following registration

Featured Speakers:

Gerard Gibbons
Manager of Decision Support, NL Center for Health Information

Gerard Gibbons is a graduate of Memorial University in St. John’s NL and the Information technology Institute (ITI) in Halifax NS. Gerard has over 20 years of experience supplying Information Technology solutions within the Health Care industry with particular focus on delivering Analytical tools. He is currently the manager of Decision Support for the Newfoundland & Labrador Centre for Health Information (NLCHI) which leads a shared services approach to managing eHealth services across the provincial health care system. Along with his clinical colleagues Gerard was part of the team that developed Eastern Health’s Visual Management System.

Hank Rice
Admission Discharge Manager for St. Clare's Hospital

Hank Rice is a graduate of Memorial University with a Bachelors of Nursing and is currently completing a MBA with a specialty in Innovation Leadership at the University of Fredericton. He currently is the Admission Discharge Manager for St. Clare’s Mercy Hospital in St. John’s, NL. St. Clare’s Mercy Hospital is one of two tertiary referral centers in St. John’s for the province of Newfoundland and Labrador and works hand in hand with the Health Sciences Centre. Hank is a part of the team responsible for improving and expanding the Visual Management throughout the region.

Matthew So
Admission Discharge Manager for Health Sciences Center, Eastern Health

Matthew So is a graduate of Memorial University with a Bachelors of Nursing. He currently is the Admission Discharge Manger for the Health Sciences Centre in St. John’s, NL. The Health Sciences Centre is the tertiary referral center for the province of Newfoundland and Labrador. The H.S.C. admits approximately 12,500 patients a year with a capacity of 322 beds. In 2017, as a front-line emergency nurse, Matthew was seconded by Eastern Health leadership to be part of a team with the challenge, “How can we make work visual?” Since then, this team has made huge strides in integrating innovation and change management with patient flow. 

Maintenance of Certification

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1.00 Category I credits toward their maintenance of certification requirement.