05/29/2020 - National Webinar Series, Part Two - CCHL Members Only

National Perspectives to Help Leaders Prepare Their Workforce for Pandemic Response - Webinar Series, Part Two (1 MOC I)


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May 29, 2020

National Perspectives to Help Leaders Prepare Their Workforce for Pandemic Response

May 29, 2020

12:00 p.m. – 1:00 p.m. Eastern Time
Part 2 of Webinar Series

The health workforce is at the centre of any pandemic. In the wake of continuous planning and response to the COVID-19 pandemic, this webinar pulls together a range of national perspectives each touching our health workforce. Sharing innovations, lessons learned and lived advice from across the country is a priceless opportunity in the continuous preparation of leaders. This webinar series is timely as many Canadian healthcare organizations are still facing increased pressures due to the first wave of response to COVID-19. Some areas of the country still have an urgent and increasing caseload, and in others the first wave is starting to subside and governments are starting to release plans for “re-opening”. We know that this pandemic is going to continue to a greater or lesser extent, and as society starts to reopen, COVID-19 will begin to spread again. Healthcare providers need strategies in place to address both a 2nd and 3rd wave of infection and the new normal. 

In the first webinar perspectives shared will focus primarily on operational challenges and solutions; and some lessons learned. The second webinar will focus upon sustainability, challenges remaining as we go forward, and potential policy levers. The output of this series is to write a white paper on national perspectives and policy advice.

This series is sponsored by the Health Leader’s Strategic Review Team / Practitioner’s Panel on Health Workforce Mobilization, an alliance of health leaders dedicated to keeping operational health workforce issues of attraction, retention, scheduling, deployment, wellness and engagement top of mind.


Registration for CCHL Members Only.

This webinar is free of charge - please register early as there is limited capacity. Webinar details will be provided following registration.

Click below for more information about Part 1 of this webinar series on May 22, 2020 at 12 p.m. Eastern Time. 

More Info 


Shawn Drake, Managing Partner, Workforce Edge

Featured Speakers:

Ed Mantler, Vice President, Programs & Priorities, Mental Health Commission of Canada  

Perspective #1: Health Workforce Mental Health During a Pandemic 

Ed will discuss the psychological health and safety of essential workers during this pandemic, as well as tools to promote the mental health and wellness of the healthcare workforce. 

Amy Pack, Senior Program Manager, Canadian Patient Safety Institute 

Perspective #2: Caring for Healthcare Workers: Guidance for Leaders During a Pandemic and Beyond 

Are you leading a healthcare team, organization or system through a pandemic? The Canadian Patient Safety Institute (CPSI) shows how to support the psychological safety and wellbeing of healthcare workers by enacting safety policies and learning leading practices for transformation on the fly! Learn more at the rapid-fire session presented by Amy Pack, Senior Program Manager at CPSI.

Brigitte Martel, Directrice des soins infirmiers, CHU de Quebec – Université Laval

Perspective #3: Dilemmas in Getting Back to the New Normal

In Quebec we face a situation where many LTC residences have COVID-19 infections. At the time when outbreaks initiated, many LTC residents were in-patients at our hospitals. For many of these patients we are unable to send them to families to care for them nor back to the LTC home which are still under strict containment directives. So where do they go?

At the same time and similarly across the country, many of our hospitals are under capacity and we need to ramp back up services such as surgeries, diagnostic imaging, lab work, ambulatory clinics to name a few. We have more staff scheduled than required for patient load in many units in our hospitals. We have also had a significant re-deployment of in-patient staff to LTC homes as well. So, how do we ramp back up? This perspective will identify the challenges and the opportunities we have identified to help us stabilize again.

Taylor Martin, Manager of the Nursing Resource Team and New Nursing Initiatives, TEHN/Michael Garron Hospital

Gwen Elling, Manager of Human Resources, Michael Garron Hospital

Perspective #4: GTA Maturity Model for Workforce Re-Deployment

Findings will be shared from the pan-Canadian CCHL Redeployment Community of Practice, including common challenges and key activities throughout the changing phases of a pandemic response. Presenters will draw on their experience leading the COVID-19 Redeployment Centre at Michael Garron Hospital.

Mike Klassen, Acting Chief Executive Officer, BC Care Providers Association

Perspective #5: What We Got Right, and What We Can Do Better: Rapid Responses and Lessons Learned

The Province of British Columbia undertook a number of rapid responses to minimize transmission and outbreak of COVID-19. When recounting coordinated approaches across the LTC sector, systematic realities presented both opportunities and challenges. Mike will provide his advice in going forward.

Valerie Grdisa, Chief Executive Officer, Canadian Mental Health Association - Simcoe County

Perspective #6: Implications for Workforce Planning in an Inter-Sectoral Context

As CEO of a community-based organization, Valerie will share how intersectoral service integration, including integrated workforce planning has been critical during the 2020 pandemic.

Renee Misfeldt, Senior Program Manager, Canadian Patient Safety Institute

Perspective #7: Policy Levers for Advancing Safety in Pandemic Response

Canadian Patient Safety Institute (CPSI) drafted a policy framework for patient safety, which outlines the following identified policy levers for improving patient safety: legislation, regulations, standards, organizational policies and public engagement. Dr Renee Misfeldt will discuss the implications of these policy levers for patient safety for the Canadian health workforce during the COVID-19 pandemic

Speaker Biographies:

Shawn Drake, Managing Partner, Workforce Edge

Shawn Drake is Managing Partner of Workforce Edge; an organization dedicated to supporting health systems in their continuous advancement of quality --across the workforce “optimization” continuum. Consistent and transparent practices are critical when engineering the scheduling and deployment functions.  

When acknowledged as cornerstones of organization strategy variables such as staff engagement, budgetary, and workforce planning goals are more likely to be achieved. His doctoral course of study focuses on the impact of institutional cultural bias on policy analysis, a core business practice of government ministries and departments. His MSc in Organization Analysis (King’s College London) focused on the psychological contract, and human factors linked to retention and intent to stay.    

Ed Mantler, Vice President, Programs & Priorities, Mental Health Commission of Canada  

As Vice President of Programs and Priorities at the Mental Health Commission of Canada, Ed is dedicated to promoting mental health and changing the attitudes of Canadians toward mental health problems and illnesses.  Guided by Changing Directions/Changing Lives: The Mental Health Strategy for Canada, Ed pays particular attention to reducing stigma and increasing awareness, promoting psychologically healthy workplaces and schools, improving access to quality mental health services, preventing suicide, and improving understanding of the impacts of cannabis on mental health.  He is a Registered Psychiatric Nurse, holds a Master of Science Administration, and is a Certified Health Executive. 

Amy Pack, Senior Program Manager, Canadian Patient Safety Institute

Amy Pack is a Senior Program Manager at the Canadian Patient Safety Institute with a demonstrated history in the healthcare industry promoting quality and the safety and wellbeing of patients and healthcare workers through policy impact initiatives. As a member of the Strategic Partnerships & Priorities team, she champions authentic collaborations with patients and other key stakeholders to achieve safe healthcare for all Canadians. Previously, she was a Program Manager at Health Standards Organization where she developed national and global standards ensuring high-quality health and social services across the continuum of care. As an Academic Associate at the McGill Centre of Genomics and Policy, she led various projects focused in the ethical and legal issues of digital health, genetic testing and e-consent. She obtained a Master of Laws (LL.M.), specialized in healthcare, from the University of Sherbrooke and a Bachelor of Sciences (B.Sc.), specialized in Human Genetics and Psychology, from McGill University. 

Brigitte Martel, Directrice des soins infirmiers, CHU de Quebec – Université Laval

Madame Martel exerce la profession d’infirmière depuis près de 20 ans dans la région de Québec. Elle exerce à titre de directrice des soins infirmiers au CHU de Québec-Université Laval depuis 2014. Elle a notamment occupé les fonctions d’adjointe au directeur des soins infirmiers, de conseillère-cadre en soins infirmiers, d’assistante infirmière-chef clinicienne et de chargée de cours à la Faculté des sciences infirmières à l’Université Laval. Détentrice d’une maîtrise en sciences infirmières, elle a récemment complété un programme de « Fellowship » au sein du programme FORCES de la Fondation canadienne pour l’amélioration continue des services de santé.

Ms. Martel has been a nurse in the Quebec City area for over 20 years. She is chief nursing officer (Director of nursing) of the CHU de Québec- Université Laval since 2014. She has served as Executive Nursing Advisor, Clinical Assistant-Chief Nurse and Lecturer in the Faculty of Nursing at Laval University. With a master's degree in nursing, she recently completed a Fellowship program in the EXTRA program of the Canadian Foundation for Healthcare Improvement.

Taylor Martin, Manager of the Nursing Resource Team and New Nursing Initiatives, TEHN/Michael Garron Hospital

In response to the COVID 19 pandemic, Taylor is co-lead of Michael Garron’s Redeployment Centre. He is Past Chair of the CCHL-GTA chapter executive and a 2020-2021 member of the Canadian Foundation for Healthcare Improvement’s Policy Circle.

Gwen Elling, Manager of Human Resources, Michael Garron Hospital

Gwen is co-lead of Michael Garron Hospital’s Covid-19 Redeployment Centre and brings a human resources lens to the operations of the Centre.  Gwen has developed a passion for helping people through her more than 15 years in human resources, 10 years of which have been in healthcare, and enjoys volunteering in her community.

Mike Klassen, Acting Chief Executive Officer, BC Care Providers Association

In his nearly 4 years at BCCPA, Mike has worked to strengthen the organization’s position as a national leader in seniors’ care advocacy. Through partnerships with the provincial government, he has also helped to drive new significant investments in both direct care hours and infrastructure funding. He also is a board member the Canadian Association for Long-Term Care (CALTC), and involved with federal advocacy.

In his spare time, Mike chairs the non-profit society board for PAL Vancouver, a successful social housing society that serves the creative and performing arts community. His previous board roles include Vice-Chair of the Vancouver City Planning Commission, and as a director on the B.C. Small Business Roundtable.

Valerie Grdisa, Chief Executive Officer, Canadian Mental Health Association - Simcoe County

With more than 25 years of professional experience in public, private and not-for-profit sectors and in government – Dr. Valerie Grdisa is a passionate, solution-focused leader. Valerie’s Ministry-funded doctoral dissertation focused on measuring health and human service integration and she has used her Integration Toolkit in dozens of care system redesign initiatives across Canada. In addition, Valerie has led several regional/provincial/federal level health workforce initiatives focused on workforce planning and workforce optimization.

Renee Misfeldt, Senior Program Manager, Canadian Patient Safety Institute

Dr Renee Misfeldt is a senior program manager with Canadian Patient Safety Institute and an assistant clinical professor with the Department of Family Medicine at the University of Alberta. Renee has over 25 years of experience as a health systems and policy researcher with completed projects and many publications on several healthcare topics including globalization, Canadian and international health human resources, the history of Medicare, team based health care, patient-centred care, healthcare governance and primary health care. Renee is also the principle with Misfeldt Analytical Services, which provides applied research and health care engineering solutions. Her educational background includes a PhD on public participation in policy development from the University of Saskatchewan.

Maintenance of Certification

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1.00 Category I credits toward their maintenance of certification requirement.