07/21/2020 - GTA Chapter Presents a COVID-19 Leadership Series: Leading in Times of Crisis

Chapter Event
Exposed: What the pandemic revealed and how we reinvent (1.5 MOC I)


Date: July 21, 2020  
150 Isabella Street Virtual
Ottawa ON K2P 0J6 

Exposed: What the pandemic revealed and how we reinvent

July 21, 2020
4:30 p.m. - 6:00 p.m. Eastern Time

The GTA Chapter of CCHL is offering national, timely educational opportunities during COVID19. The purpose of these webinars is to offer a platform for sharing knowledge and the collective work occurring in response to the pandemic across Canada and to stimulate discussion. Registration for the webinars in this series are free and each will offer category 1 credits.  

This session is a call to action. We are pleased to host this accomplished panel of “Healthcare Design Influencers”. Together they will share their expertise, experience and insights from the perspective of patient, community health, acute care and social system policy levels in order to stimulate a national discussion. Let’s not waste the experience gained during the pandemic and reflect on what “back to normal” may look like. Who isn’t awestruck by the many creative solutions so rapidly implemented to meet new demands. There has been an exponential rate of change in the past few months that previously would have taken years to implement….join your colleagues to discuss what healthcare leaders should keep, stop or start doing.

Upon registration you will be asked to provide questions or thoughts that you would like to see addressed. We will forward these on to the speakers in advance so that they can be incorporated into the talk. There will be a monitored chat function during the zoom webinar to allow for real time information sharing. At the end of the session we will compile a list of “keep, stop, start” ideas for design a post pandemic future of healthcare.

Let’s get the conversation started. We look forward to your participation in this series with the GTA Chapter.    


This webinar series is free of charge - but please register early as we have limited capacity.

*Webinar details will be provided following registration

Featured Speakers:

Zayna Khayat

Zayna Khayat

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Sean Molloy

Sean Molloy, CHE

Sean Molloy is the Interim Director for Patient Experience, Quality, Patient Flow, and Patient- and Family-Centred Care at North York General Hospital. Sean has extensive experience in the field of Quality and Patient Safety spanning more than 20 years learning from and working with academic, operational and patient leaders from around the world. 

Sean was previously the Senior Director, Quality, Patient Safety and Innovation at Unity Health and the Director of Quality, Safety, Risk and Medical Affairs at St. Joseph’s Health Centre. Sean has held many roles across the system, including Cancer Care Ontario and the Quality Healthcare Network, where he led many initiatives to improve the quality of care delivered in Ontario. 

Sean holds a Master of Health Science (MHSc) – Health Administration, from the University of Toronto’s Institute of Health Policy, Management and Evaluation (iHPME), and a Master of Design (MDes) – Strategic Foresight and Innovation (SFI) from the Ontario College of Art and Design (OCAD).

Tai Huynh
Tai Huynh 

Tai Huynh is Editor-in-Chief of The Local, an independent magazine exploring urban health and social issues in Toronto. He’s also Creative Director at UHN OpenLab, a design and innovation studio dedicated to a human-centred approach for advancing health and its social determinants. Tai is co-founder of Choosing Wisely Canada, the national voice for reducing unnecessary tests and treatments in health care. He previously held senior roles at the Ontario Ministry of Health, and in management consulting. Tai has a Master of Design from OCAD University, MBA from York University and Bachelor of Science from the University of Toronto.

Bruce Hunter
Bruce Hunter

Bruce Hunter joined the ranks of North York General Hospital’s Patient and Family Advisor program in mid 2019. His focus in this role is bringing the voice of the patient to many of the hospital’s research and operating committees. Specific projects have included Wayfinding; Establishing a Virtual Family Visit program and protocol; Research design and questionnaire input for UHN; Establishment of a  Patient and Family Advisor Web Site as well as participation on the COVID-19 Re-Opening Committee.

Beyond his role at North York General, Bruce is the principal of Lighthouse 360, an executive consulting and coaching practice.  He is author of two business books, “Fog Lights” & “The Success Cage…You’ve Built a Business that owns you.  Now What?” which focuses on the steps necessary to build a transferable business.  Bruce brings sage advice and a pragmatic approach to small and mid-size businesses across North America as a sought-after speaker and advisor.

Maintenance of Certification

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1.50 Category I credits toward their maintenance of certification requirement.