Join us on May 27 from 12- 1 p.m., EST for a webinar with Briana Milavec as she discusses her article in the May edition of Healthcare Management Forum (HMF ) about the importance of keeping people at the centre of care. This webinar will discuss a human-centred change management approach at a large integrated health system in the United States, using two digital cases (a nurse handoff tool and a scheduling staffing platform) to illustrate how co-authorship in design and implementation builds a sense of ownership and advocacy. Specific recommendations about how organizations can cultivate a culture in which clinicians champion transformation will be provided. Her approach reframes change management as a strategic lever for advocacy, all while aligning digital innovation with patient-centred values. Briana Milavec, MEd, is the Director of Change Management for Products at HCA Healthcare. This session is moderated by Carl Balcom, DNP, MBA, RN, FACHE, who is the Assistant Vice President of Innovation Location Operations for HCA Healthcare and a trusted member of the Editorial Board of HMF.
Featured Speaker:
Briana Milavec, Director of Change Management, HCA Healthcare
Briana started her career at HCA Healthcare in 2017 as an Organizational Development leader with the enterprise's South Atlantic Division Information Technology Group and would spend six years supporting employee engagement, process improvement initiatives as a Lean Six Sigma Black Belt, strategic planning and change management across the enterprise. Previous to HCA Healthcare, Briana consulted at Penn Medicine in their Learning Solutions and Organizational Development group and served as a Research Assistant for ECRI Institute, both non-profits in the Greater Philadelphia area. Her academic background includes serving as an Adjunct Professor at Temple University where she received her MEd in Organizational Development and Adult Learning, and taught research methods. She is passionate about enabling individual and organizational growth through thoughtful, people-centered change.
Moderator:
Carl Balcom, DNP, MBA, RN, LSSBB, NEA-BC, FACHE, Assistant Vice President, Digital Transformation & Innovation (DT&I)
Carl Balcom, DNP, is a seasoned healthcare executive with experience across the continuum of care, from quaternary critical care to community outreach programs. He is recognized for his results-oriented and patient-centered approach, as well as his ability to rapidly execute operational changes to improve care delivery and patient experience. He has executive oversight of HCA Healthcare’s Innovation Hubs as well as early lifecycle digital product testing across the enterprise. Carl holds a Diploma of Collegial Studies from Cégep Heritage College, a Bachelor of Science in Nursing and a Master of Business Administration from the University of Ottawa, and a Doctor of Nursing Practice (Executive Leadership) from Baylor University. He also holds a certification in Lean Six Sigma Black Belt from Belmont University and is a Fellow of the American College of Health Executives.
Fees:
CCHL members: Free
Non-members: $40
