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THE ORGANIZATION
The Oshawa Clinic Group is Canada’s largest and leading medical clinic serving the Oshawa and surrounding communities since 1927. This organization has grown and developed in response to the clinical care and service needs of the population in this region approaching over 100 years. Within three locations (Courtice, Oshawa, Taunton) care and services include cardiac assessment, diagnostic imaging, fertility, footcare, laboratory, ophthalmology, pain, pharmacy, physiotherapy, surgery, urgent care, and urology, by teams of expert physicians and healthcare professionals. Plans are underway to move the downtown Oshawa location into a new 154,000 square feet facility in Whitby in 2024, expected to be Canada’s largest private multidisciplinary medical group practice.
The Oshawa Clinic opened in Oshawa in 1948 serving a population of 25,000 at the corner of King and Charles Streets. In response to the rapidly increasing population, the Clinic continued to add medical and administrative staff, and developed improved facilities for laboratory, diagnostic imaging, physiotherapy, and pharmacy. In 1962, a 30,000 square foot wing was added, in 1971, an eight-storey tower was added and in 1987, a three-storey west wing was added. Much of the population growth in the Durham Region was east of Oshawa in the Courtice area, so another medical facility, the Courtice Health Centre, opened in 1999. The Courtice Center is home to two dozen family physicians, diagnostic imaging and laboratory services, dental centre, hearing testing, rehab services and several programs operated by Lakeridge Health Corporation. With the success of the Courtice Health Centre, another facility was established close to the University of Ontario Institute of Technology.
The Taunton Health Centre opened in 2006 and is home more than a dozen family doctors, a urology centre, walk-in clinic, and diagnostic and treatment services. In 2013 the Taunton Surgical Center a 36,000 state-of-the-art facility opened, which is now home to more than a dozen surgeons and physiatrists. The Pain Management Clinic on the ground floor provides a comprehensive pain management program for chronic pain patients.
In response to the growth of the community, The Oshawa Clinic Group has continued to expand its facilities and programs, and now includes more than 150 physicians and 350 staff to serve the clinical care needs of more than 700,000 people in this region and beyond.
THE OPPORTUNITY
This is an exciting opportunity for an inspiring leader to bring collaborative leadership to impact quality care, client experience and operational excellence. This role requires an experienced leader with success leading operations (equipment, facilities, Information technology) within a multi-site clinic environment. The successful candidate will have experience leading change and excellence in operations in busy clinic environments. If you are a highly motivated, results-driven individual with a passion for healthcare, creative problem solving, learning and the ability to lead and innovate, we encourage you to apply for the Operations Manager position at The Oshawa Clinic Group.
The Operations Manager will play a crucial leadership role ensuring the smooth day-to-day functioning of our clinics, enabling our physicians, and clinical staff to focus on delivering the highest quality care to our patients. We offer a competitive salary and benefits package, a supportive and collaborative work environment, an opportunity to make a significant impact on healthcare delivery in the community, and professional development and growth opportunities.
Operations, Planning and Service Leadership
Key responsibilities of this Manager Operations positions relate to facilities, financial, information technology, operations, service, and team management. It also includes collaboration with the Executive Team to support positive client and provider experiences, and in planning for clinic growth and future development.
Client Experience: Collaborate with the executive team to focus on creating a positive patient experience by maintaining a clean, organized, and welcoming clinic environment. Implement patient satisfaction initiatives and address patient concerns and feedback promptly.
Strategic Planning: Collaborate with the executive team to develop and execute long-term strategies for clinic growth and development. Assist in the expansion of services and outreach to the community.
Quality Assurance: Implement and monitor quality control measures to ensure the highest standard of patient care. Address any issues or discrepancies promptly and professionally.
Staff Management: Provide leadership and support to managers and physicians. Provide guidance, training, and performance evaluations.
Financial Management: Oversee the department’s budget (with CFO), monitor financial performance, and ensure cost-effective operations. Implement strategies to optimize revenue, reduce expenses, and maintain financial sustainability.
Technology and Systems: Oversee the implementation and maintenance of clinic management software and healthcare technology to streamline operations and improve efficiency.
QUALIFICATIONS
- Proven experience in operations management, preferably in a multisite medical clinic setting.
- Commitment to providing excellent patient care and improving the patient experience.
- Knowledge of healthcare regulations, compliance, and quality assurance.
- Exceptional project and vendor management, communication, and organizational skills.
- Excellent leadership and team management skills.
- Strong financial acumen with the ability to manage budgets and optimize revenue.
- Post-secondary education: Diploma or degree in healthcare administration, business management, or a related field or equivalent experience.
The Oshawa Clinic Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue our mission of delivering exceptional healthcare services to our community!
