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Ontario, Canada | Hybrid | National health and benefits provider
Our client is a purpose-driven Canadian organization operating a differentiated model, bringing coverage and care together to remove friction from the healthcare experience and improve outcomes at scale. With strong momentum and a market-leading digital platform already serving millions of Canadians, the organization is entering its next phase of growth and innovation.
This is a CEO-reporting role. The Senior Vice President, Product & Data carries enterprise ownership of product, data, and customer experience strategy — including leadership of a senior team across product management, design, CX, and analytics. The role suits a leader who balances vision with execution, moves forward with imperfect information, leads through influence in a complex matrixed environment, and whose ambition connects to measurable health impact, not just commercial success.
The mandate:
- Maintain market leadership. The organization’s flagship platform is well-established and widely adopted; the opportunity is to sustain product-market fit as capabilities expand — deepening integration and ensuring the platform stays ahead of the market.
- Establish data as a competitive advantage. Working closely with Technology, integrate healthcare and benefits data at the member level and deploy analytics capabilities that differentiate the organization in the market.
- Prove outcomes. Build on that data foundation to demonstrate, with rigor, that plan sponsors see ROI and that members experience measurable health improvement. This is both a strategic priority and a commercial imperative.
- Underlying all three key areas: driving enterprise-wide adoption of data and insights to inform decision-making, prioritization, and investment trade-offs.
Key responsibilities:
- Set and execute enterprise product, data, and customer experience strategy — including end-to-end ownership of digital platforms, data products, and internal tools across multiple lines of business
- Build advanced analytics capabilities and outcomes frameworks that substantiate member health impact and plan sponsor ROI
- Partner with Technology leadership to integrate healthcare and benefits data at the member level and embed AI capabilities into products and operations
- Ensure continued product-market fit through Voice of Customer programs and data-driven decision-making
- Develop and lead a senior team across product, design, CX, and analytics
- Represent product and data priorities to the Board, plan sponsors, and external partners
Required experience:
- 10+ years in product, data, or platform leadership, including 5+ years at senior executive level with enterprise scope
- Proven experience leading large, multidisciplinary teams across product, data, analytics, and technology
- Track record building outcomes measurement or ROI frameworks that influenced how an organization sold or renewed business
- Experience translating AI or advanced analytics into production with measurable impact
- Comfort operating in complex, matrixed organizations with multiple lines of business and competing priorities
- Healthcare, insurance, or financial services experience preferred.
Interested candidates or referrals should contact Liz Harman, Director of Recruitment at Liz.Harman@polytechtalent.com. All inquiries held in strict confidence.
Poly Tech Talent and their clients are equal opportunity employer and welcome applications from all qualified candidates. Accommodations are available on request for candidates participating in the selection process.
