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Company Bio
Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities, we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.
Position Summary
Reporting to Vice President of his/her portfolio, the Program Director is a clinical program leader who works in partnership with Medical Directors to lead specific clinical program. The Program Director has accountability for the development, management, evaluation and continuous improvement to enhance the quality of patient care services and the patient experience
The Program Director provides leadership to an interdisciplinary team and fosters an environment of learning and individual growth. Other key responsibilities include operational and business planning, the development of goals and objectives for the program and implementation in conjunction with Quinte Health’s strategic and operational priorities. Provision of leadership across multiple departments and Quinte Health hospitals in a triad model with the Chief’s of Surgery and Anesthesia.
Required
- Masters prepared in requisite field required
- Certificate of Registration in good standing from the Ontario healthcare regulatory college representing their profession
- Minimum of 8 years of progressive management experience
- Demonstrated clinical and administrative business skills
- Exceptional leadership qualities
- Superior verbal and written communication skills
- Demonstrated critical/strategic thinking skills
- Proven ability & experience in managing quality, risk and utilization
- Well-developed negotiation and conflict management/resolution skills
- Effective change management skills
- Excellent interpersonal skills with a strong orientation to staff and team growth and development
- Ability to create a collaborative interdisciplinary working environment which fosters high morale and effective staff and physician engagement and relationships
Duties
- Sets the appropriate context for the program by translating Quinte Health strategic priorities and objectives into program-specific goals and objectives.
- Develop new or expanded programs and services, including proposal/business plan development, and manage the resulting implementation and evaluation.
- Build team cohesion by leading the management of change and disseminating and promoting an understanding of Quinte Health’s aspirations and values.
- Accountability for meeting both organizational and regional strategic directions and priorities.
- Alignment and achievement of improvement and success towards provincial access to care performance expectations.
- Establishes and maintains external/internal partnerships and connections; and establishes the communication and engagement strategies to ensure the appropriate involvement of key stakeholders in all aspects to the program’s success.
- Develop the strategic human resources plan for leaders and the development required to ensure top talent and succession planning.
- Supports the performance development and growth of all direct reports.
- Promotes the development of leadership skills and capabilities within the programs
- Develops and recommends in partnership with Physician Leaders and Management team, the annual operating and capital budgets for the programs.
- Reviews the monthly/quarterly quality, financial and statistical reports and determines the appropriate actions.
- Accountable for the delivery of services within approved budgets, overall allocation and efficient utilization of clinical resources.
- Monitors and evaluates operational performance to support efficient and effective resource utilization, including length of stay (LOS), case mix, clinical volumes, patient throughput, wait times, and financial performance.
- Works with program providers to improve quality, patient safety and utilization performance.
- Provides feedback and input to Department Chiefs regarding physician performance, evaluations and credentialing.
- Supports Managers with the thorough investigation and resolution of critical experience events.
- Other duties as assigned.
