Excellence in Patient Experience Award
This award is focused on honouring organizations and individuals who have set in place innovations that improve the human experience in healthcare. The Excellence in Patient Experience Award will highlight and recognize innovations that have made a change to how patients and their families experience healthcare services. Demonstrable improvements in or impact on culture, quality, safety and/or financial indicators will be used to determine the actual award.
2019 Recipient: Humber River Hospital
Improving the quality of care for patients and supporting their families is a continuous journey at Humber River Hospital (HRH). Instilled directly in its mission—working together to deliver innovation and compassionate healthcare in our community— the concept of collaborative work to improve is the driving force behind HRH staff, physicians, and volunteers.
HRH has set in place innovations that improve the human experience in healthcare. Their patient experience and engagement approach are nudging the presence of safety by embedding human factors into hospital operations and creating investment for patients and families. Over the past two years, systemic safety indicators have shown a sustained decrease in critical incidents, medication errors and infection rates. Click here for the full article