BC Health Leaders Conference

Keynote Speakers

Healthcare Futurist, Author and Consultant

Ian is an internationally known author, consultant, and futurist specializing in long-term forecasting and planning with particular emphasis on health care and the changing business environment. He combines research and consulting skills with an incisive Scottish wit to help public and private organizations plan their longer-term future. Ian has written, lectured, and consulted on a wide variety of forecasting, strategy, and health care topics for government, industry, and a variety of non profit organizations in North America, Europe, the Middle-East and Asia. He has spoken to a range of audiences from the boards of Fortune 100 companies to the Chinese Academy of Social Sciences in Beijing. Ian has worked with more than 100 Fortune 500 companies in health care, manufacturing, information technology, and financial services. Recent client sponsors include GE, Kaiser Permanente and the Mayo Clinic. He is a frequent commentator on the future for television, radio, and the print media.

Ian is the author of Leading Change in Healthcare: Building a Viable System for Today and Tomorrow (AHA Press, June 2011) and Healthcare in the New Millennium: Vision, Values and Leadership (Jossey-Bass, 2002). His previous book: The Second Curve - Managing The Velocity of Change (Ballantine, 1996) was a New York Times Business Bestseller and Businessweek Bestseller. Ian has co-authored several other books and chapters, including Future Tense: The Business Realities of the Next Ten Years (William Morrow, 1994) and Looking Ahead at American Health Care (McGraw-Hill, 1988). He also has co-authored numerous journal articles for publications such as Chief Executive, Encyclopaedia Britannica, Across the Board, The British Medical Journal, New England Journal of Medicine, and Health Affairs.

Ian is President Emeritus of the Institute for the Future (IFTF). Ian is a founding partner in Strategic Health Perspectives a joint venture between Harris Interactive and the Harvard School of Public Health’s Department of Health Policy and Management. From 1996-1999, Ian was retained by Accenture, (formerly Andersen Consulting), as Chairman of the Health Futures Forum. In that capacity, Ian chaired a number of international forums on the future of healthcare.

Before coming to IFTF in 1985, Ian spent seven years in British Columbia, Canada, in a variety of research, teaching, and consulting positions. He holds an interdisciplinary Ph.D. in urban studies from the University of British Columbia; an M.A. in geography from the University of Edinburgh, Scotland, and a graduate degree in urban planning from the University of Newcastle-upon-Tyne, England). He is a past director and chair of the California Health Care Foundation; a director of the new Martin Luther King Hospital in Los Angeles; a past director of the Health Research and Education Trust (HRET), the research and education arm of the American Hospital Association; and a past director of the Center for Healthcare Design. Ian currently serves on the Advisory Council of the Council of Accountable Physician Practices (an affiliate of the American Medical Group Association). Ian also served as a member of the Stakeholders Advisory Committee of the Program on Health System Improvement at Harvard University.

CEO, Skid Row

The most effective leaders in society are those rare individuals who can inspire their audience with a passion that can only come from personal experience. As the President and CEO of an extremely successful multimedia company, Joe Roberts has faced and overcome key business challenges, which confront every modern organization.

Joe’s business solutions have made millions of dollars for his clients, across a variety of business sectors. It is from this experience that Joe draws when addressing Fortune 500 companies, boards of trade and professional associates internationally.

Joe is a college graduate with two business diplomas from Loyalist College in Ontario, where he won the coveted Laurie H. Cameron Memorial Award for academic excellence. After which he began his professional career making cold-calls in the gritty world of photocopier sales. He quickly found himself promoted into a leadership and management position with a major audio-visual company.

With a track record of proven business success, Joe formed his own multimedia company, Mindware. In less than four years, he led his company to a phenomenal 800% increase in business, and made his first million before he was 35.

What is most amazing about this young man however is that in 1989 he was living on the streets of Vancouver as a homeless skid row derelict. Through perseverance, determination and his resilient human spirit, Joe pulled himself out of the darkness and despair, to become a highly respected business and community leader of today.

Drawing on the tremendous courage and determination necessary for his dramatic personal transformation, Joe now uses his amazing story, insightful humor and solid business experience to inspire individuals and organizations to achieve their own remarkable goals! 


is the founder of Doctors Without Borders Canada: the Nobel Peace Prize-winning organization that has inspired a movement among medical professionals to help the world’s most vulnerable populations. Modest and deeply passionate, he shares stories of ordinary people doing extraordinary things in the midst of war and other challenges—and how technology is changing the face of medicine around the globe. 

In 1988, just out of medical school, Richard Heinzl founded the first North American chapter of Doctors Without Borders/Médecins Sans Frontières, the Nobel Prize-winning humanitarian organization. Shortly thereafter he became its first field volunteer, spending an extraordinary year in remote Cambodia. (These experiences are movingly captured in his memoir, Cambodia Calling.) Hundreds of volunteers have since followed in his footsteps, bringing their healing skills to help many of the world’s most vulnerable people. For his work, Heinzl has been named one of Report on Business’s Top 40 Under 40.

“If I can share one lesson with you, it would be to follow what you love. Any one of you can dream up a country you want to go to, or an idea that you want to make happen, or a program that you want to create ... there is a world waiting for you.” — Richard Heinzl

Today, Dr. Heinzl continues to work with DWB/MSF on technology issues as an advisor on their Telemedicine Advisory Committee. He is also the new Global Medical Director of the Boston-based, Harvard-affiliated WorldCare International: a leader in providing access to quality second opinions from physicians at some of the world’s top academic medical centers. A renowned speaker, Dr. Heinzl shares his stories of ordinary people doing extraordinary things in the midst of war and other challenges. 

Comedian, Author, and Professional Speaker

Comedian/author/speaker, Susan Stewart, delivers a unique combination of comedy and inspiration to remind people how important it is not to take life (and themselves) too seriously and shares ways to meet adversity with a positive outlook, and of course, a sense of humour.

Professionally speaking, Susan has taken a winding road. After earning a Theatre Arts degree from the University of Waterloo, Susan moved to Toronto and began performing stand-up comedy. Five years into her comedy career, Susan made the decision to leave the “biz” and get a “real” job which led her to working in a Human Resources department in the Ontario Government.

A year into her career as an Organizational Learning and Development Consultant, Susan was asked to write and present a humorous presentation about wellness for an upcoming professional development conference. Susan’s presentation was a smash-hit and as they say, the rest is history. Susan eventually left her HR career to return to the stage full-time and use her comedic powers for good, rather than evil.

For the past 10 years, Susan has been helping people see the lighter side of life and harness the powers of a relaxed, positive mindset.


Shauna Fenwick
Certified Executive Coach, MA Leadership and Training

Shauna is an accomplished facilitator, coach, educator and designer of leadership development systems.  She works with individuals to strengthen their leadership capabilities, and with teams and organizations to create conditions for optimal function and innovation.

From 2006 through 2009 Shauna was the Research Coordinator, Program Manager and Learning Services Consultant with leadersforlife, a health leadership development initiative in BC.  Shauna was a key member of the team that developed the LEADS in a Caring Environment health leadership capability framework, the LEADS 360 instruments and a variety of LEADS based education programs.  She is fluent in the use of the LEADS framework to coordinate leadership systems and has worked with health organizations in several provinces as they put LEADS into practice.

Recently, Shauna designed and now teaches an online course for coaches who are working with the LEADS framework. She was also the co-designer of a 14 module curriculum for first time leaders, based on LEADS.

Shauna facilitates in the health, public and voluntary sectors, coaches individual leaders and project teams and teaches in graduate programs at Royal Roads University.  She supervises graduate students’ organizational leadership projects in the health and public sectors. She often uses an appreciative, strengths based approach and believes that including diverse voices enhances outcomes.

Shauna’s career of origin was nursing. She worked in the health system for more than 30 years as a front line nurse, educator, administrator and volunteer.  She spent several years on the board of the Registered Nurses Association of Ontario.  Clinically, her background was in cancer care and acute medicine.

Other program and curriculum development expertise includes public service and community leadership programs.  Shauna was an active volunteer with Leadership Victoria from 2005 to 2011, where she contributed as a committee lead, program designer and facilitator and team coach.