BC Health Leaders Conference 2018

(Cette conférence est présentée en anglais seulement.)

Day 1   l  Day 2   l  Day 3   l  Keynote Speakers   l   Printable Program  PDF

Tuesday October 23, 2018

11:00 - 17:00 Registration

09:30 - 11:00 Pre-Conference Session *Early bird registrants only*

Dr. Rick Thomas
Leadership Explorer and Director, ambient consulting, inc.
Christina Sestan
Owner and Founder, Citrus Coaching Solutions

Disconnecting Our “AutoPilot”: Waking Up to Courageous Leadership

One of the biggest barriers to courageous leadership is autopilot. We wake up, shower, brush our teeth, eat breakfast and go to work spending this time thinking about something else - a recent meeting, an argument, vacation time, birthdays. We're often not present. And when we begin this way, the rest of the day tends to follow suit. We attend meetings, write emails, eat lunch, have conversations, attend more meetings and then go home. And later - when we are reflecting on our day – it’s tough to discern anything beyond the norm. This mode is called autopilot and it plagues us all to one degree or another. We often slip into it because it’s easier. Or so we think.

Autopilot is the refuge of the overwhelmed and unaware. Courageous leadership requires us to challenge this notion. It requires us to become aware and present to ourselves: to probe deeply into our experience; to understand and accept ourselves, and to leverage what we find. Courageous leadership is the choice to wake up to the people and situations around us: to engage from curiosity instead of judgment: to share vulnerably instead of unthinkingly.

In this highly interactive session, we will engage you in a deeper exploration of Courageous Leadership - of what it means to be alive and human, to interact from the heart and to bring our full selves to the game.

** This preconference session will only be offered to early bird registrants. Space is limited. Invitations will be sent to all early bird registrants via email, on August 28th. Tickets will be given on a first come basis. Early Bird deadline is August 27, 2018.

13:00 - 15:00 Leadership in Action…Educational Tours *Early bird registrants only*

Blusson Spinal Cord Centre

Join us for a tour of the Blusson Spinal Cord Centre: a state-of-the-art facility that brings together specialists under one roof where they collaborate to discover and implement novel treatments and approaches into improved outcomes, independence and quality of life for people living with spinal cord injury and other conditions affecting the spine, and their families. Visit and learn about the Rick Hansen Institute – a leader in translational research and best practice implementation, the ICORD research centre – a world-renowned SCI research centre of UBC and the Vancouver Coastal Health Research Institute, and the Brenda & David McLean Integrated Spine Clinic of Vancouver General Hospital - providing spine and spinal cord related services. 

Click here for additional information.

Joseph & Rosalie Segal & Family Health Centre

The Joseph & Rosalie Segal & Family Health Centre is a 100-bed, 130,000 square foot purpose built mental health and substance use facility consolidating several programs under one roof. It includes: four (4) acute inpatient units, one (1) tertiary inpatient unit, Mental Health & Substance Use Outpatients Services, the Access and Assessment Centre (AAC) and administrative services. 

The new facility has a state-of-the-art healing environment for patients requiring care for mental health and substance use. 

Click here for additional information.

BC Cancer Genome Sciences Centre

The Genome Sciences Centre is home to one of Canada's largest DNA sequencing and genomics analysis centres. Visitors will see our large-scale DNA sequencing lab, with state-of-the-art robotics liquid handlers and sequencers, and one of our high-performance computing data centres. 

Visitors are reminded that the GSC is a working laboratory, so no sandals please (shoes with closed toe and heel).

Click here for additional information.

** Tours will only be offered to early bird registrants. Space is limited. Invitations will be sent to all early bird registrants via email on August 28th. Spots will be given on a first come basis. Early bird deadline is August 27, 2018.**

16:00 - 16:45 Opening Ceremonies

New BC Minister of Health (invited)

16:45 - 18:00 Opening Reception

Wednesday, October 24

07:00 - 16:00 Registration

07:00 - 07:45 Continental Breakfast, exhibits

07:45 - 08:00 Welcome

08:00 - 09:00 OPENING KEYNOTE

Ian Morrison
Healthcare Futurist, Author and Consultant

Canada Courageous: Leading Change and Preserving Values

Canadian healthcare leaders have played defense for a half century against assaults from American healthcare policy nostrums and managerial fashions. As Canadian healthcare leaders look to the next fifty years, what unfinished business, new directions, creative innovation, and game changing improvements need to be pursued without losing the values that underpin Canadian healthcare. Lessons can be learned from healthcare systems around the world and from other industries in the midst of profound structural change driven by demographics, technology and changing consumer and social priorities. This presentation will lay out the driving forces for change in healthcare and offer insights on how Canadian healthcare leaders can courageously face the future.


Shauna Fenwick
Certified Executive Coach, MA Leadership and Training

The BC Health Leaders’ conference has a proud tradition of supporting leaders to put good ideas into practice. Our keynote speaker Ian Morrison will explore future forces for change in health care. These changes will require both personal and professional courage – the ability to stand up for what we value and step towards what we fear, with integrity. In this session we will have conversations about where our courage will be most challenged, and plan ways to harness our courage for action.

Shauna Fenwick is an accomplished leadership and organization development specialist.

A member of the original research team that developed the LEADS framework in 2006, Shauna has extensive experience over the past 12 years putting LEADS into practice. She has designed and delivered a variety of online, face-to-face education and succession programs. As an executive coach, Shauna works with individual clients, and mentors coaches who want to use LEADS in their practice.

Today, Shauna’s focus is on developing learning resources for leaders challenged to work in VUCA (volatile, uncertain, complex and ambiguous) environments. Complexity demands new mental models and new sets of skills. Successful managers and leaders often find it challenging to shift into the new approaches required when demands are relentless and the future is vague or unknown. Shauna’s work supports individuals and organizations seeking to expand into the challenges of leading in complexity.

10:30 - 11:00 Refreshment Break / Exhibits


1. Intentional Leadership

Franklin Holtforster
President and CEO, Colliers Project Leaders

Franklin Holtforster, CEO of Colliers Project Leaders, will encourage workshop participants to become Intentional Leaders. Participants characterize the workshop as demanding and motivating. It is energetic and interactive. It challenges participants to own the responsibility to increase their leadership effectiveness.

Discover the tangible skills that project leaders use daily to inspire excellence and collaboration in their teams. Franklin will detail how intentional leadership methods change presentations, meetings and even email into opportunities to position oneself for success. Franklin’s presentations are transformative. His training participants walk away inspired and motivated by his results-based, best-in-class approach.

2. Courageous Leadership in Action – Rising to the Challenge of the 2017 BC Wildfires

Greg Marr
Regional Director, Medical Affairs, Northern Health
Jason Jaswal
Director, Prince George Director of Long Term Care and Support Services, Northern Health

On Saturday July 8th, a call came from Williams Lake requesting possible support to relocate Community Services, Assisted Living, and Long Term Care Residents fleeing the advancing wildfires. 40 hours later, all Williams Lake Long Term Care Residents had been relocated and settled into long-term care facilities in Prince George. 44 Days later, all residents returned home and within 48 hours the facilities were returned to “normal operations”. The success of this response was the result of dedicated individuals, coordinated teams, successful partnerships, creative thinking, and attention to detail.

Targeting mid- and senior-level leaders, this session will tell the stories of the people who were there, share the methodologies that were used, and reflect the lessons learned during this call to action. Participants will have the opportunity to work through real-life scenarios and problem solving and reflect on the choices made and alternatives pursued by the team members who came together during the wildfire crisis. Emergency Operations Centre (EOC) and operational processes and tools will also be shared and discussed.

3. Courageous Leadership Through Critical Cultural Assessment Report

Damian Lange
Director, Clinical Operations NRGH, Island Health
Marci Ekland
Site Director, NRGH, Island Health
Wes Taylor
Consultant, Organizational Development, Island Health

In late 2017, a large hospital in British Columbia released the results of a culture survey that was completed in the attempt to assess, and subsequently support culture change on site. The decision to share the resulting severe criticism and boldness of the report was made by local senior leadership as a step towards ensuring transparency and generating urgency in order to mobilize the will and resources for change. The resulting media attention and criticism was instantaneous and difficult to hear for both staff on site and the community. Courageous leadership through authenticity, resiliency and transparency are the cornerstones of site leaders as every individual (and now team) has refocused their time and energy on what culture really means and how each of us contributes to our personal and group workplace experience.

This interactive presentation will bring forward the learnings and perspectives of two senior leaders and an organizational development consultant who have lived through and led the first year of the cultural transformation work and how they this work touches on all five LEADS domains. This presentation will include:

The story of how the site and teams landed in the place of a cultural crisis
Admitting there was a problem, and key activities and structures used to support change
Lessons learned – successes and opportunities
Where the work goes from here…

4. The Physician as Change Leader

Dr. Brenda Hefford
Executive Director, Community Practice, Quality and Integration, Doctors of BC
Kate Dilworth
Adjunct Professor, Director Learning Design, Beedie School of Business, SFU

Evidence from around the world shows that physician leadership is an essential foundational component for successful primary care transformation. In British Columbia we have had a unique opportunity to engage physician leaders through our collaborative platforms in the provincial General Practice Services Committee and local Divisions of Family Practice. The traditional route for physician leaders has generally been through medical associations or administrative posts in the health authority. Engaging physician leaders through these other means has given an opportunity to support a wider and more diverse leadership style in our province.

In this session we will examine physician leadership in the context of our evolution, partnerships, and learning through primary care transformation to date, and consider the future strategic partnership and direction that is emerging. We will specifically discuss outcomes of a recent set of interviews with experienced and up and coming physician leaders across the province that tells an inspiring story about how physician leadership is driving change in the BC primary health care system. We will look at key enablers of physician leadership including the GPSC Leadership and Development Program.

Participants will learn creative ways to engage physicians in leadership and planning based on our BC experience.

11:00 - 12:00


Why is coaching so popular in leadership circles now? What does it really mean for me to use this approach as a leader? What can I do to enhance this skill in my way? Join us in this first part (of a 2 part) coaching session today applying LEADS based leadership development and offering the opportunity in Part 2 for you to bring a leadership or coaching challenge you would like to explore.

Erna Hagge
Consultant, Coach, Educator and Author, Hagge Global Institute for “Fully Engaged Work Places and Lives”

12:00 - 13:30 Networking Luncheon / Exhibits


5. The courage to find out what really matters to patients using digitally recorded first-person storytelling

Mari Iromoto
Program Director, Quality, Patient Safety & Risk, Privacy, Operational Excellence & Sustainability, Research & Innovation, Michael Garron Hospital, Toronto East Health Network
Wolf Klassen
Vice President, Program Support, Michael Garron Hospital, Toronto East Health Network

A patient video program has evolved over six years, enabling staff to hear the candid, first-person voices of patients as they describe their hospital experience. These stories have grounded the organization and serve as a reminder to staff about why they do the work they do.

Hearing such unique and personal stories has educated and transformed everyone – leaders, front line staff and learners - resulting in a more patient-centred environment where the needs of specific communities are better understood and the quality of care improved.

The courage to record, broadly share and reflect upon unedited versions of stories even when the message is difficult, has opened the door to an acceptance of responsibility, a commitment to change and quality improvement.

Videos are an important part of how we dialogue with medical and senior leadership and have increased awareness of the importance of the human side of medicine. This is the foundation for the program’s success and why it has resulted in important outcomes, including redirecting the organization towards a new set of values including courage, developing an improved patient-oriented discharge plan, and undertaking a research project to better inform learners of the relationship between patient experience and quality care.

6. LEADing change to advance Psychological Health and Safety

Sandra Koppert
Manager Business, Education and Product Development, Prevention and Promotion – Workplace Mental Health, Mental Health Commission of Canada
Dr. Graham Dickson, CHE
CEO and Principal Consultant, LEADS Change Consulting Group

Sandy Coughlin
Director, Occupational Health & Safety, Providence Health Care

Regardless of profession or sector, protection and promotion of psychological health and wellness in the workplace is imperative. However, healthcare settings can be particularly challenging environments. Creating psychologically healthy workplaces not only benefits staff engagement, wellbeing and satisfaction, but also translates to safer and more effective patient care. A major factor—either enhancing or mitigating the creation of psychologically healthy workplaces—is the quality of its direct leadership. It takes a courageous leader to change workplace culture to value psychological health and safety.

There are many alignments between the principles and domains of LEADS and the leadership qualities required to implement the National Standard for Psychological Health and Safety in the Workplace. Join us for this session to discuss the parallels between these two frameworks. Learn how use the principles of LEADS to champion improvements to your organization’s psychological health and wellness. Leave inspired to model courageous leadership and champion psychological health and safety in your organization.

Learning Objectives:
  • Understand shared values between LEADS and the National Standard for Psychological Health and Safety.
  • Reflect on practical examples of using LEADS to value psychological health within the workplace.
  • Discuss implications within your organization.

7. Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair, and Forgiveness

Dr. Jeanie Cockell
Co-President, Cockell McArthur-Blair Consulting
Dr. Joan McArthur-Blair
Co-President, Cockell McArthur-Blair Consulting

Leading in our complex world is not for the faint of heart. Health leaders do powerful and courageous work that requires resilience in the ordinary times and the extraordinary times. In this highly participatory workshop, we explore an innovative appreciative resilience model that uses appreciative inquiry processes, principles and ways of being to: focus on what is and what might be in order to foster resilience; how hope, despair, and forgiveness are elements of leadership journeys; and how leaders can foster resilience for themselves and those around them. This workshop is built upon the work that we have done and are doing in appreciative inquiry and resilience. In particular, it draws on our books Appreciative Inquiry in Higher Education: A Transformative Force (2012) and Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair and Forgiveness (2018).

8. To boldly go where no team has gone before: Our shared care experience

Dr. Robert Levy
Specialist Lead Shared Care, Providence Health Care
Margot Wilson, CHE
Director, Chronic Disease Management, Providence Health Care
Delia Cooper
Patient Representative, Patient Voices Network

It all started in 2008. A small group of acute care leaders thinking they knew what was best for patients. Though we had good intentions we had a lot to learn. Our story is the 10 year journey of our Shared Care team. What began as an isolated project driven by acute care quickly turned in to a collaboration between specialists, family physicians, administrators and most importantly, patients.

The courage to take risks and disrupt status quo, actively listen, ensure the right people at the table, align with senior leadership and MoH priorities, the power of relationships, and taking every opportunity to talk about our work have been key elements contributing to our achievements.

The outcome has been many successful initiatives that have streamlined the patient journey as they transition between specialty care in the acute care setting and primary care in the community. Successful models of care developed by this team have been spread provincially and even nationally.

Our panel of 3 team members, patient, specialist, and administrator will share their insights into what enabled our success over the last 10 years and where we envision our team in the future of our health care.


14:30 - 15:00 Refreshment Break / Exhibits

15:00 - 16:00 KEYNOTE

From Skidrow to CEO “Leadership is in the A.I.R. we breathe”

Joe Roberts 
President and CEO, Skid Row

In this keynote, Joe teaches how anyone anywhere can overcome perceived limitations and live their dreams using a very simple model for success. As you walk with Joe through the tough streets of East Vancouver in the 1980’s you will experience the depths and degradation of a former hopeless, homeless drug addict, to the heights and triumph of a successful entrepreneur. Not stopping there, Joe will then take you on an epic 9000km philanthropic walk across Canada.

Joe shares his story of redemption and courageous action that would not have been possible without the support of Health Care professionals. Participants will leave with tools they can use immediately to reframe life’s challenges and “think differently” about how they can push for change in their own lives.

Joe’s is a treasured Canadian whose life story embodies the resiliency of the human spirit. His deeply inspiring and masterful delivery combined with high energy and self deprecating humour will have you shed a tear while making you laugh ‘til it hurts.

From this presentation you will take away:
  • The A.I.R. Model – The Psychology of Excellence
  • Effort Based World – The secrets to accomplishment and success
  • How failures become your assets
  • Why people disengage and how to get working on “PURPOSE”
  • How to stay inspired and motivated despite the world outside

17:30 -

Vancouver City Pub Night (sign up at registration desk)

Looking for some serious fun on a night out in Vancouver? Join our Vancouver City Pub Fun night. Our team will take you to a venue in town for an evening of socializing and networking. Chat with friends and colleagues and meet new ones, rub shoulders with the locals, and soak up the lively vibe with a fun loving group. 

Meet in the lobby of the Sheraton Wall Centre at 17:15 sharp.

Thursday, October 25

06:15 - 06:45 Come Run Vancouver With Us (sign up at registration desk)

Vancouver combines the best of land and sea to create a perfect playground for adventurous outdoor enthusiasts. A year-round temperate climate, rugged west coast shores and mountains, lush rainforest canopy and pacific breezes offer a natural environment tailor made for all runners. Get your energy going for the day in a perfect location…. join fellow conference delegates early for a 30 minute Fun Run.

Meet in the lobby of the Sheraton Wall Centre at 06:05 sharp.

07:00 - 11:00 Registration

07:30 - 08:15 Continental Breakfast / Exhibits

08:15 - 09:15 KEYNOTE

Courageous Leadership to Lead the Future of Health Care


The Canadian health system faces a number of challenges – rising costs; an aging population; increasing number of people living with complex chronic conditions; and continued reliance on acute / episodic care. At the same time, disruptive and exponential technologies (AI, blockchain, robotics, virtual / augmented reality) – coupled with innovative therapeutic breakthroughs and emergence of personalized medicine – will undoubtedly transform health care delivery in the near future. Health care leaders need to be bold and daring to embrace the changing future and overcome the current state of health system challenges.

Highlighting the ecosystem leadership that helped establish Canada’s Digital Technology Supercluster in BC as well as findings from Deloitte’s The Future Belongs to the Bold and Bold bets for the future of our country reports, this session explores the pivotal role bold decisions and actions will play in deciding the future of health care, and the five key elements that are critical to courageous decision-making and action.

9:15 - 10:15 KEYNOTE

The Frontlines of Humanitarian Aid, The Cutting-Edge of Medicine: Lessons on Leadership and Innovation

Richard Heinzl
Founder of Doctors Without Borders Canada

Through the stories of ordinary people doing extraordinary things, Heinzl shows how sweeping changes in medicine and technology are changing the way we practice, receive, and think about healthcare around the world. Taking us to the frontlines of Artificial intelligence, Nanotechnology, and Genomics, the Founder of Doctors Without Borders Canada reveals the opportunities in delivering medicine to everyone – especially in the least-developed corners of the world. Innovation, he proves, can happen anywhere. In a time of radical societal change, it’s vital for organizational leaders to adapt a non-conventional approach to problem solving. Full of moving stories and soft-spoken humour, Heinzl’s talk will challenge you to embrace change, successes, and failure alike. That’s not only the most successful path forward, he insists, it’s also more fun.

10:15 - 10:45 Refreshment Break / Exhibits


9 . LEGO® Serious Play Your Way to Breakthrough Improvement

Camille Rozon
Consultant, Camille Rozon

This live experience / workshop will integrate LEGO® SERIOUS PLAY® (LSP) with the power of neuroscience, coaching and expert facilitation. LSP unleashes the power of creativity, interdisciplinary communication, and problem solving. It is a valuable tool to unstick individuals and teams, understanding complex systems and developing and achieving organizational vision. It maximizes full participation, insights, and commitment of all participants involved in a safe and fun environment. This premium workshop leverages all three styles of learning (visual, auditory, and kinaesthetic).

LEGO® models help people express more clearly what they mean, as well as helping listeners understand better what is meant. Creating physical models also allows people to inquire about each other’s ideas more fully and easily and with less interpersonal friction. The methodology allows 100% participation and eliminates power dynamics that often hinder true breakthroughs.

By combining facilitation that espouses the ground breaking work of neuroleadership, participants will participate in a truly immersive and cutting edge experience. This method can be scaled to personal development, team dynamics, or organizational strategic planning. Everyone will be able to immediately apply their learnings. By leveraging LSP, you will experience a powerful method to transform business excellence that enables everyone to achieve, believe and deliver.

10 . Optimizing Leadership Roles: Understanding the required Frontline and Executive Leadership competencies to successfully implement a large-scale change initiative

Manpreet Khaira
Manager, Island Health
Caitlin Davies
Director, Island Health

In the Systems Transformation domain of the LEADS Framework, it discusses the importance of the competency to champion and orchestrate change. There is recognition in literature that leadership competencies and behaviours have a direct impact on the success or failure of an organizational change initiative. In particular, it is critical to execute adequate distribution of leadership capabilities between front line and executive leadership roles in order for transformational change to be successful. Through an evidence informed approach, this workshop will explore the following learning objectives:

  • Describe the distribution of leadership capability required as revealed through the analysis of key change management models
  • Highlight the importance of executive sponsorship
  • Describe the change management competencies for the executive leader in the role of the change strategist and/or change sponsor, and the related change management competencies for the front line manager/leader in the role of change agent throughout the four stages of change
The speakers will apply learning through an interactive case study review of Island Health’s Community Access Redesign project that was implemented in 2017. The overall outcome is to outline the level of courageous, authentic and innovative leadership skills required at all levels of an organization to successfully implement a large scale change initiative.

11. Being Here Now – The Transformative Power of Mindfulness on Leadership

Dr. Mark Sherman
Executive Director, BC Association for Living Mindfully
Cindy Trytten, CHE
Director, Research, Island Health

Mindfulness is a practice of being present, wakeful and kind to whatever is here in this moment. It’s a learned capacity to respond rather than react to situations, emotions and thought processes. When we’re faced with stressors we can default into ‘fight or flight’ autopilot reactions and think, feel and behave in less skillful and less sincere ways that are misaligned with our values and needs.

When leaders remain present in times of stress, we’re more likely to respond with skill, compassion and courage, ultimately allowing us to truly lead. In practicing mindful self-awareness, we relate differently to the stressors – personal or occupational -- in our lives and the impact on our physical and emotional health is lessened. As we navigate stress through a lens of mindfulness/compassion we nurture our own resilience. We lead through example.

This 60 minute interactive workshop will present the story of one leader’s journey through her child’s opioid addiction and the impact of stress on herself and those she led. We will explore some of the key mindfulness teachings and practices that enabled this leader to transform herself and her leadership, proposing mindfulness and meditation as powerful, evidence based tools towards leadership and personal mastery.


Judith Hemmingsen
Partner,RA Leadership Solutions Inc.


Michelle Gilchrist
LEADS Specialist – Continuous Improvement
Saskatchewan Health Authority

Effective leaders develop healthy cultures where people are engaged. Creating this culture of engagement requires gaining personal commitment from others. Commitment comes from within, and leaders need to learn how to create an environment where people choose to be committed to their role, their team and their organization.

“Acuity” is defined as a keenness of the sense of perception. Relationship Acuity is that sense of perception that enables leaders to understand the unique impact their perceptions have on the outcomes of their relationships with others.

We all differ according to what we value and deem important. Unfortunately, we can’t see what others value and we don’t know the reasons why people do what they do. The facilitators will show how we all differ according to these innate “motivational values”, and how to recognize them. These values represent each person’s “core” sense of purpose - what drives them, and what is most important to them. For leaders, this insight provides a unique window into how to communicate in ways that engage and inspire diverse stakeholders.

Through this interactive session, learn how to apply a methodology that builds Relationship Acuity. The facilitators will share some of the amazing success stories in healthcare where this methodology has been applied. Learn how to tap into the discretionary effort of others and build engaged and collaborative work environments.


11:45 - 12:00 Transition


A Conversation on First Nations Health Authority Leadership Journey



You Can't Be Serious! - Why Science Wants Us To Lighten Up

Susan Stewart

Based on scientific research that has proven that 75% of our professional success is determined by our interest in feeling good and our ability to be resilient in the face of adversity, Susan will reveal how a relaxed, positive mindset fuels performance and productivity. You will learn the truth about the relationship between happiness and success, the biological advantages of a “positive brain”, what truly creates sustained happiness, and three simple ways to put the powers of a relaxed, positive mindset to work.

14:15 - 14:30 CLOSING REMARKS

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE/Fellow) to 10.75 Category 1 credits for the conference, 1 MOC 1 credit for the pre-conference session and 2 MOC 1 credits for the study tour toward their maintenance of certification requirements.

*Program is subject to change without notice