29-Jan-2015 1:30 PM - 2:30 PM

Newfoundland and Labrador Chapter presents
Central Intake: How single entry models can improve access and redefine
quality patient care along the surgical continuum

January 29, 2015
  1:30 p.m. to 2:30 p.m. Newfoundland Time
12:00 p.m. to 1:00 p.m. Eastern Time

Featured Speakers:

  • Michelle Alexander , Manager Central Intake
  • Joan Bursey, Director , Regional Surgical Services

In 2011, Surgical Services for the Eastern Regional Health Authority in Newfoundland and Labrador introduced a new Central Intake model for all requests for orthopedic surgical consultation. The Health Authority, with support from the Provincial Department of Health and Community Services was committed to redefining the Orthopedic Program.

With cautionary tales of “shifting bottlenecks” and national benchmarks designed to guide improvements, Eastern Health has embarked on a system change, engaging stakeholders from across the continuum.

Based on the sustainable success achieved by the orthopedic central intake model, Eastern Health’s surgery program introduced a new Central Intake Division in 2014.

The new program is committed to improving access, efficiency and quality for primary care physicians and patients requesting surgical services within the Eastern Regional Health Authority.

Central Intake models provide a coordinated, streamlined approach to receiving patient referrals. The standardized referral form ensures relevant clinical information is used to appropriately triage patients based on acuity, urgency and surgical need.

Central Intake developed a formal measurement for Wait 1. We have committed to “working smarter”. New referrals are triaged and screened by an intake team, with a surgeon to assess appropriateness and urgency. The webinar will highlight how clinic capacity has increased and how redesigned clinic practice reflects demand for service, surgical yield and individual surgeon specialty and subspecialty.

Access to appropriate care through referral triage and prioritization means surgical services will see “the right patient, in the right place, at the right time”.

Cost: (Taxes Included)

CCHL Member:
NL CCHL Member:
Student Member:


*Webinar details will be provided following registration

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1 Category I  credits toward their maintenance of certification requirement.