15-Feb-2017 1:00 PM - 2:00 PM


Newfoundland and Labrador Chapter presents
Removing Waitlists to Improve Access – A Story of Consumer Oriented Realignment in Therapeutic Services

February 15, 2017
  1:00 p.m. to 2:00 p.m. Newfoundland Time
11:30 a.m. to 12:30 p.m. Eastern Time

We’re back! Last year we presented on a pilot initatitive in outpatient physiotherapy in  Eastern Health, Newfoundland and Labrador; the waitist was removed and a client pull (i.e. the client determines when to come) process was initiated.  The resultant lowering of wait times from one year to 15 days and decrease in waste ( lowered no-show rate)  was significant.  Since that time, we have moved this concept on to five other physiotherapy locations and several other service areas.  This webinar will update our progress and share the powerful lessons we have learned along the way on the neccessity to move services to a consumer oriented  system for improved access, citizen satisifaction, accurate understanding of capacity and demand, maximum efficiency and most importantly,  obtainment of the best clincal results for people.

Featured Speakers: Cathy Hoyles , Reg PT, MHM, CHE, Regional Professional Practice Manager - Physiotherapy

Cathy Hoyles is a Physiotherapist,  healthcare manager and Certified Health Executive (CHE).   Having the great privilege to work with great people, Cathy has a passion for health systems improvement.  As the Professional Practice Manager for Physiotherapy at Eastern Health, Cathy supports the practice of over 135 physiotherapy staff across 18 sites in a regional integrated health authority.  Motivated by the desire to see the people in our communities live their best lives possible, Cathy works to maximize the potential of the health system to deliver the best care, by the right people, at a time needed by citizens.

Cost: (Taxes Included)

CCHL Member:
NL CCHL Member:
Student Member:



*Webinar details will be provided following registration

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1 Category I credits toward their maintenance of certification requirement.