2-Mar-2017 12:00 PM - 1:00 PM


Eastern Ontario Chapter presents
Patient Relations Measurement and Improvement across the Health Care System: Ontario’s Experience

March 2, 2016
  12:00 p.m. to 1:00 p.m. Eastern Time

Featured Speaker: Patricia Sullivan-Taylor, BSN, MPA, PMP, Strategic Advisor, Health System Performance
Health Quality Ontario

The Ontario Ministry of Health and Long-Term Care has committed to improving patient relations through recent amendments to the Excellent Care for All Act and priorities set out in Patients First: Action Plan for Health Care. The legislative and policy changes set clear patient relations accountabilities for hospitals, establish the Patient Ombudsman, and expand Health Quality Ontario’s (HQO)mandate. As a result, HQO began an initiative to measure and report on patient relations indicators, and support quality improvement in patient relations processes in hospitals, home and community care, and long-term care homes. HQO worked with a provincial advisory group that included representation of patients, hospitals, Community Care Access Centres, long-term care homes, sector associations, the Ministry of Health and Long-Term Care, and a Local Health Integration Network measurement expert. This work culminated in the Patient Relations Measurement and Reporting Plan, which included the recommendation to work with voluntary organizations to pilot data collection and facility-level reporting on a set of standardized patient relations indicators, complaint categories and definitions. Register below to learn more about this exciting work!

Cost: (Taxes Included)

CCHL Member:
Student Member:



*Webinar details will be provided following registration

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1 Category I credits toward their maintenance of certification requirement.