Newfoundland and Labrador Chapter presents
Re-design in Service Delivery: Focusing on a Collaborative Team Approach Across the Continuum of Care
February 20, 2018
12:30 p.m. to 1:30 p.m. Newfoundland Time
11:00 a.m. to 12:00 p.m. Eastern Time
The Performance Improvement Office began the implementation of an initiative directed at decreasing patient length of stay (LOS) and patient alternate level of care (ALC) day metrics for the general internal medicine service of four clinical teaching units (CTUs) at the Health Sciences Centre in St. John’s, NL. With the assistance of Eastern Health senior coaches, four Black Belt trainees have been facilitating this initiative. This presentation will provide an overview of the Performance Improvement team’s work to re-design service delivery using a collaborative team approach across the continuum of care.
- Mary Margaret Barrett, BN, RN, Lean Quality Improvement Specialist, Mental Health & Addictions Program
- Lisa Fry, BN, RN, Community Health Nurse
- Susanne Harris, BSW, RSW, Regional Manager, Placement Services, Long Term Care
- Kelly Scaplen, BN, RN, Manager, Medicine Program
Mary Margaret Barrett completed a Bachelor of Nursing Degree from Memorial University, St. John’s, NL. While Mary Margaret’s primary role was Care Facilitator at the Waterford Hospital, Acute Care Mental Health & Addictions Program, she was chosen for the first Lean Six Sigma Black Belt Training Program at Eastern Health. Mary Margaret has recently accepted a new position with Eastern Health as a Lean Quality Improvement Specialist with the Mental Health & Addictions Program. Her work responsibilities include, working closely with the Programs Leadership Team, Program Managers, Physicians, Clinical Staff and Consumers of Mental Health and Addiction Services to identify, direct, implement, and sustain quality improvement initiatives.
Lisa Fry completed a Bachelor of Nursing Degree from Memorial University, St. John’s, NL. Lisa worked as an acute care staff nurse earlier in her career. In 2009 she moved to Community Health Nursing and while working as a front line Community Health Nurse she began coaching Lean Quality Improvement initiatives throughout Eastern Health. She was selected by senior Leadership to participate in the first Lean Six Sigma Black Belt Training Program. Currently Lisa is working as a Public Health Nurse and is eager to implement Quality Improvement Initiatives within her region.
Susanne Harris completed a Bachelor of Social Work degree from Memorial University, St. John’s, NL. While Susanne’s primary role is Regional Manager, Placement Services, Long Term Care at Eastern Health, she has been coaching Lean Quality Improvement initiatives throughout the organization since 2013. Most recently, she was selected by senior leadership to participate in the first Lean Six Sigma Black Belt Training Program which is responsible for spreading Lean Improvement culture throughout Eastern Health. Currently Susanne is completing Eastern Health’s Learning LEADers program.
Kelly Scaplen completed a diploma in nursing from the General Hospital School Of Nursing, and continued her education to complete a Bachelor of Nursing from Athabasca University. Kelly spent most of her career as a frontline nurse with the surgery program. In 2008 she commenced a management position with Clinical Efficiency and in 2011 a management role with the Medicine Program at St. Clare’s site. In this management role her portfolio includes 4west and Ambulatory Treatment Unit. In 2016 Kelly was chosen by Senior Leadership at Eastern Health for the first Lean Six Sigma Black Belt Training Program. With this training Kelly has integrated this into her current work emphasizing continuous improvement is all about learning, discovery, and growth. Lean and Six Sigma principles is well-suited help streamline processes, foster invaluable leadership skills, reduce unnecessary spending, and much more. Kelly is currently participating in the Learning Leaders Program.
Cost: (Taxes Included)
NL CCHL Member:
*Webinar details will be provided following registration
Please note that a recording of this event will not be available to registered participants following the session and will not be posted to the College's Professional Development Library.