Greater Toronto Area Chapter presents
Management Science Rounds - “So that is how it works?
How observing a clinical process improved the management perspectives of non-clinical staff”
November 19, 2019
12:00 p.m. to 1:00 p.m. Eastern Time
The September Edition of Healthcare Management Forum is about Change Management and features an article on how observing a clinical process improved the management perspectives of non-clinical staff by Mike Heenan - Assistant Deputy Minister, Hospitals and Capital, Ontario Ministry of Health.
Hear how the ideas in this article are being implemented and discuss how you can action these practices in your local environment. This series of sessions is being developed to bring to life the great ideas and practices presented in CCHL's journal and consider how we can lean on each other to advance great ideas. This event will be presented as a webinar.
Featured Speaker: Mike Heenan, Assistant Deputy Minister, Hospitals and Capital, Ontario Ministry of Health
A non-clinician, Mike is an experienced healthcare executive as well as an Assistant Professor (part-time) at McMaster University where he teaches quality and patient safety within their MBA and Master of Health Management programs. Mike is also a PhD student whose research focuses on how hospitals select key performance indicators and how it impacts managers’ willingness to use data.
So that is how it works? How observing a clinical process improved the management perspectives of non-clinical staff
In 2018, the Brant Community Healthcare System completed an 8-day study on patient flow with non-clinical staff observing multiple patient journeys from the point of emergency presentation to inpatient admission to discharge. Following the project, a mixed-methods research study was conducted to understand the experience of non-clinical staff observers. This article will share what non-clinical staff learned from observing the patient journey, how it changed their understanding of clinical workflow, and how it would impact their future approach as non-clinical professionals. Results also led to a discussion on the management implications of utilizing non-clinical observers to audit clinical processes, how to improve non-clinical professional development, how to improve recruitment of non-clinical staff, and how to reduce barriers to collaboration between clinical and non-clinical professionals.
Link to article: https://journals.sagepub.com/doi/full/10.1177/0840470419837260
Cost: (Taxes Included)
*Webinar details will be provided following registration