Please join the Northwestern Ontario, Eastern Ontario & NEON Lights Chapters for their Annual General Meeting with Guest Speaker Doran Walker.
AGENDA
Welcome and Sue Owen, President & CEO Canadian College of Health Leaders
Doran Walker, Healing Hospitals: Patient and Healthcare Communities
AGM - Chapters enter breakout to finish AGM business
Healing Hospitals: Patient and Healthcare Communities
Discover how 'Healing Hospitals: Patient and Healthcare Communities' rapidly improved patient experience and staff engagement by integrating Quality Improvement (QI) processes and collaborative leadership. This groundbreaking initiative enhances patient satisfaction and staff engagement through real-time analytics and co-designed strategies. By treating each hospital unit as a community, results are amplified. This process provides a roadmap to connect leadership, QI, and change management theory into a usable practice. A living project with ongoing updates, our comparative analyses across multiple sites will reveal universally impactful practices.
Join us in transforming healthcare into compassionate, efficient, and patient-centered environments, driving excellence in care and engagement.
Key Session Takeaways Include:
- A usable model/process to codesign a journey to improve patient experience and staff engagement together
- An instructional guide on how to use as close to real time analytics as possible to analyze course, adjust course and plot next steps
- Counter-intuitive change management learnings that with supercharge any initiative with relations to culture changes
- A defined pathway to co-create a story and influence any healthcare community’s culture
Featured Speaker:
Doran Walker is a dynamic force in healthcare, blending leadership, innovation, and a dash of fun to transform patient and staff experiences. With over a decade of dedicated service, Doran’s journey from a Registered Nurse to a healthcare leader is a testament to his passion for making healthcare better for everyone. Armed with a Bachelor of Science in Nursing and an MBA from the University of Alberta, along with a PMP certification, Doran is all about driving change and fostering excellence. He has recently spearheaded projects that focus on boosting patient experience and staff engagement, creating innovative systems that make healthcare delivery smoother and more effective.
Doran’s white paper, 'Healing Hospitals: Patient and Healthcare Communities,' highlights his dedication to relationship-centered leadership and Quality Improvement (QI) processes. His work has gained national recognition, making waves in educational initiatives that promote continuous improvement in healthcare. Doran’s mission? To spark transformative innovation and sustainable excellence across the healthcare industry. Known for his strategic leadership, accountability, and inclusive approach, he also brings a spirited energy that motivates teams and inspires change.
