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Since opening its doors in 2015 as North America’s first fully digital hospital, Humber River Health (HRH) has remained steadfast in its belief that it can transform the hospital where it operates, the community it serves, and the broader healthcare landscape. Serving a population of 850,000 residents in North West Toronto, the organization prioritizes equity, inclusivity, and active participation in the North West Toronto Ontario Health Team. HRH leverages a unique blend of technology and clinical expertise to reimagine elements of care – empowering staff and physicians with tools that allow for more time with patients, reduced inefficiencies, and minimized risk of errors. Formally affiliated with both the University of Toronto and Queen’s University, the hospital is committed to its evolution as a community academic institution. Clinical excellence, the optimization of care through technology, and deep community connection form the foundation of its research strategy.
HRH is undergoing a transformational shift in how it delivers critical support services to best meet the needs of patients and families. With a bold vision to bring previously outsourced services back in-house, the hospital is creating a new leadership role: Corporate Director, Support Services. This is a pivotal opportunity for an experienced leader to design and implement a future-state model for Environmental Services (EVS), Portering, and Laundry – functions that have historically been managed by an external service provider and are now transitioning to direct hospital oversight. This newly created leadership role offers a rare opportunity to build a support services department from the ground up – redefining staffing structures, redesigning workflows, setting performance expectations, and reshaping vendor relationships. Reporting to the Vice President of Clinical Programs and Corporate Support Services, the Corporate Director, Support Services will provide strategic, operational, and administrative leadership for Humber’s EVS, Portering, and Laundry Services. While food/nutrition services will remain outsourced to an external service provider, this Director will serve as the hospital’s relationship and contract owner, accountable for vendor performance, KPIs, and service quality.
The ideal candidate is a visionary and experienced leader with deep expertise in healthcare support services and change management. They will bring a Master’s degree in a relevant field (e.g., Health Administration, Business, Environmental Services, Public Health) as well as 10+ years of progressive leadership in healthcare support services. They are a strategic systems thinker who is not afraid to roll up their sleeves and guide large-scale operational transformations through collaboration and engagement with front line staff and leaders. With a track record of successfully leading complex, unionized teams, the Corporate Director will need exceptional interpersonal skills to build trust with staff, credibility with hospital leadership, and collaborative partnerships with external vendors. They are a builder – comfortable with ambiguity, motivated by impact, and energized by the opportunity to shape a department from scratch. The ideal candidate brings deep expertise in infection control, EVS best practices, and hospital operations, paired with emotional intelligence, political savvy, and a commitment to partnership driven leadership. This is a high-impact and high-visibility role with long-term strategic significance for the hospital. It requires a confident, collaborative leader who can navigate ambiguity, inspire staff, build infrastructure, and establish a culture of excellence
To explore this opportunity further in confidence, please submit your resume and letter of interest online at https://careers.odgersberndtson.com/en-ca/30460
For further information, please contact Sarah Shaikh, Engagement Manager, at sarah.shaikh@odgersberndtson.com. We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.
Humber River Health is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Humber River Health throughout the recruitment, selection and/or assessment process to applicants with disabilities.
