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Chief Operating Officer (COO), Clinical Delivery & Operations
Requisition #: ALB00511134
Location: Edmonton, Alberta
Salary Range: $125.12 – $230.21 per hour
Job Type: Regular Full Time
Your Opportunity:
Are you driven by clinical and operational excellence? Assisted Living Alberta (ALA) is seeking a dynamic and results-driven leader to serve as the Chief Operating Officer (COO), Clinical Delivery & Operations. This is a pivotal leadership role oversees the delivery of patient-centered care across all clinical programs including long term care, supportive living, and home care delivery.
A key member of the Executive Leadership Team, and reporting to the Chief Executive Officer, the COO ensures high-quality care meets each client’s personalized needs across the system. They will also inform and oversee the implementation of care delivery models and quality initiatives which align with industry best practices, ALA’s transformation agenda, and its mission to ensure Albertans live and age with dignity.
If you are a seasoned healthcare leader with a passion for innovative, quality service delivery and building systems that empower individuals and communities, we invite you to join us in making a meaningful impact.
Assisted Living Alberta (ALA) is a newly established provincial organization under the oversight of Assisted Living and Social Services (ALSS) committed to transforming Alberta’s continuing care system. This system includes both Continuing Care and Home & Community Care and is focused on providing wraparound supports to ensure all Albertans can access the care they need, when and where they need it – regardless of age, diagnosis, or duration of need.
ALA’s mission is to enable Albertans to live and age with dignity in environments that best support their health, independence, and well-being. By addressing systemic challenges such as long wait times, limited access for individuals with complex needs, and healthcare system pressures, ALA seeks to deliver timely, integrated, and innovative care solutions.
Description:
The Chief Operating Officer (COO), Clinical Delivery & Operations provides executive leadership and operational oversight for all care delivery and delivery support functions for Continuing Care. By managing and providing direction to ALA’s team of Corridor Leaders and Centralized Delivery Support Leaders, the COO’s portfolio oversees delivery of Home Care, Facility Living, Supportive Living and Specialty programs.
The COO collaborates with the Chief Program Officer, Provincial Planning, Contracting and Excellence’s contract management and stewardship function to ensure effective oversight of local operator contracts and relationships. You drive the enhancement and standardization of centralized functions, including quality, care access, transition services, and placement. You advance ALA’s vision by fostering a culture of collaboration, innovation, and excellence while ensuring compliance with provincial regulations and professional standards.
The COO ensures high quality care aligns with organizational goals and provincial mandates, fostering an environment where patients/clients feel respected, informed, and empowered. You provide expert advice to the Executive Leadership Team and the Chief Executive Officer on care delivery excellence and transformation opportunities contributing to the development of long-term solutions that position ALA as a leader in Continuing Care excellence.
The COO builds strong partnerships with ALA’s healthcare providers, regulatory bodies, and community organizations to support delivery of integrated and high-quality care. With support of community partners, the COO leads innovative workforce planning, recruitment, retention, and professional development initiatives.
The hiring range for these positions is limited to a maximum of $372,410.
Required Qualifications:
- Advanced degree in healthcare administration, nursing, social work, psychology, occupational therapy, or a related healthcare field.
- A minimum of 10 years of progressive leadership experience in healthcare operations with at least 5 years in a senior executive role overseeing care delivery functions.
- Proven expertise in managing complex care delivery systems, including home care, facility living, and supportive living environments.
- Demonstrated success in implementing care coordination and navigation frameworks that improve access and patient outcomes.
- A track record of building collaborative partnerships with diverse partners, including government agencies, officials, healthcare providers, and community organizations.
Additional Required Qualifications:
- The successful candidate has experience and proven skills in supporting transformational change initiatives, managing resistance, and building resilience and adaptability across teams and systems.
- With strong analytical and strategic thinking skills, you have track record of leveraging data to drive decision-making and improve performance.
- You bring a strong knowledge of provincial healthcare regulations, professional standards, and industry best practices in continuing care and assisted living.
- A visionary leader, you demonstrate an ability to inspire and mobilize teams around a shared vision for transforming care delivery and are committed to achieving measurable outcomes through efficient and effective care delivery practices.
- You possess a high degree of political acuity and deep understanding of Alberta’s / Canada’s health governance environment, and are experienced navigating complex political, organizational, and stakeholder systems to advance strategic objectives.
Preferred Qualifications:
- Experience in leading large-scale system transformation initiatives within the continuing care or assisted living sector.
- Familiarity with emerging trends and innovations in aging care, including technology-enabled care delivery models.
- Certification in healthcare leadership or executive management (e.g., Certified Health Executive, Canadian College of Health Leaders).
How to Apply:
Please visit our online job board to learn more and apply:
