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General Manager, Senior Services & Long-Term Care – City of Toronto
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture.
Seniors Services and Long-Term Care (SSLTC) is responsible for service planning and strategic integration of city services for seniors, supporting them to have the healthiest, most fulfilling lives possible through exceptional care and services. This includes directly operating ten Long-Term Care Homes (LTCHs) providing 24-hour resident-focused and safe care within a welcoming environment, and offering community support programs such as Adult Day Programs (ADP), Supportive Housing (SH) services, tenancy support, and Homemakers & Nurses Services (HMNS) for vulnerable individuals residing in the community.
The Opportunity
Reporting to the Deputy City Manager, Community and Social Services, the General Manager Senior Services & Long-Term Care will lead and direct the development, implementation, evaluation, and coordination of innovative programs, services, policies, and strategies to support residents in city-operated long-term care homes and seniors living in the community. This role includes managing an operating budget of $387.974 million and $308.569 million in revenue, as well as the supervision of a team of ten direct reports, ensuring effective performance, development, and operational activities. Additionally, they will collaborate with both internal and external partners and stakeholders, and provide executive-level strategic advice and support to the City Manager, the City’s Senior Leadership Team, the Mayor, and Council.
Key Responsibilities
- Strategic Leadership: Set the overall strategic direction and policy framework for the Seniors Services and Long-Term Care division. Establish corporate and divisional goals, objectives, and priorities that align with corporate and/or Council-approved strategic directions.
- Program and Policy Development: Direct the design, development, and implementation of quality and affordable programs and policies for seniors and long-term care. Ensure programs meet the changing needs of stakeholders, community, and clients, and are flexible and responsive to system changes.
- Operational Management: Oversee the effective operation of City of Toronto-operated long-term care homes. Coordinate, advance and strategically align services for seniors living in Toronto.
- Inter-Governmental and Stakeholder Relations: Ensure effective inter-governmental and stakeholder relations and advocacy, and represent the City with other government orders, municipalities, community, and industry forums. Manage media relations and represent the City in media and other public forums related to Seniors Services and Long-Term Care.
- Financial and Resource Management: Direct and administer the annual divisional budget. Ensure appropriate control, allocation, and protection of the Division’s human, financial, and physical resources. Establish financial management systems and structures to align with Council direction and the Council-approved budget plan.
- Staff Leadership and Development: Build a collaborative, impactful, adaptive, high-performance team. Provide leadership to address potential obstacles or conflicts and facilitate opportunities to advance the City’s and Council’s priorities.
- Change Management: Provide ongoing leadership through effective management techniques and change management processes.
- Program Management Methodologies: Establish systems, programs, processes, and structures within the division to implement program management methodologies, best practices, information management, and decision-making. Ensure financial administration and organizational effectiveness.
- Inter-Divisional Collaboration: Collaborate horizontally to create opportunities for service improvement and shared success across City programs, Agencies, Boards, Corporations, and Divisions.
Candidate Profile
The ideal candidate for the General Manager, Senior Services and Long-Term Care is a visionary leader with a strategic mindset and a deep commitment to enhancing seniors’ quality of life. They have a proven track record in setting strategic directions and policy frameworks within senior leadership roles, effectively advancing corporate and council strategies and priorities. With extensive experience in operational management, the candidate excels in overseeing long-term care facilities, ensuring high standards of service coordination and strategic alignment for seniors. They are adept at monitoring and evaluating progress on strategic initiatives, ensuring divisional goals are met effectively.
The candidate demonstrates strong capabilities in program and policy development, designing and implementing quality, affordable programs for seniors that adapt to changing stakeholder needs. Their experience includes managing major strategic initiatives with multi-year work plans and performance benchmarks. Inter-governmental and stakeholder relations are strengths of this candidate, who excels in advocacy and collaboration with government bodies, municipalities, community, and industry partners. They possess robust financial and resource management skills, with a proven ability to direct and administer annual budgets, ensuring effective resource allocation and control.
To apply to this role, submit your application to Phelps by clicking here: https://bit.ly/3SL6UdK
Application deadline: September 12, 2024
401 Bay Street, Suite 1400, Toronto, ON M5H 2Y4
Phone: 416 364 6229
