The awards nomination campaign will launch on October 1, at which time the online nomination form and the nomination template will become available.
The Award
This award is focused on honouring organizations and individuals who have set in place innovations that improve the human experience in healthcare. The Excellence in Patient Experience Award will highlight and recognize innovations that have made a change to how patients, residents, clients, their families, and communities experience healthcare services. Demonstrable improvements in or impact on culture, quality, safety and/or financial indicators will be used to determine the recipient of this award. Please note, when patient is referenced within this document it is considered inclusive of patients, residents, clients, their families and communities.
The winner will receive an etched glass trophy. One representative of the winning organization will also receive paid travel and accommodations to attend the College’s Honouring Health Leadership event, and a complimentary registration to the CCHL National Conference.
Eligibility
Individuals and teams operating in Canada are eligible for this award. Eligible candidates must quantify the impact of their innovations and actions in the following areas:
- Patient experience and culture of inclusion: This can include, but not be limited to organizational structures that engage and support patients, caregivers and families, use of electronic tools or media to support continuous engagement with patients, caregivers and families as well as organizational processes that elevate the collaborative efforts of patients, caregivers, families, staff and communities in the planning and delivery of care;
- Training and development of staff, clinicians, Medical Staff, patients, caregivers and families to support a culture of innovation and excellence in the planning for and delivery of high quality patient and family centered care;
- Quality of care over a minimum of 12 months. This would include tangible performance or process improvements in clinical outcomes (e.g. hospital or facility acquired infections, falls, length of stay (LOS), alternate levels of care (ALC)), performance outcomes (e.g. patient experience rates) and other indicators that would demonstrate quality improvements (e.g. enhanced foundation revenues, decreased workplace injuries); and
- The extent to which a high performance patient experience aligns with all other aspects of the healthcare enterprise (e.g. the satisfaction and engagement scores of staff, clinicians and medical staff).
Nominations
Nominations must be made by a member of the College and be submitted by February 1.
Nominations must be submitted as one PDF file via the team and organization award online form and include the following:
- The completed nomination form (to be complete online).
- Using the nomination template, please ensure to include:
- Comprehensive description of the innovation and/or action to be highlighted.
- Data which quantifies the impact of the innovation or action to be highlighted.
- Plan to continue to support and/or enhance the innovation and action in the longer term to ensure that the organization “holds the gains”.
- Two letters of supports from patients, caregivers and/or families.
- Letter of support from the nominee’s chief executive officer or C-level designate that is a member of the College.
Sponsored by:
2024 Recipient: Nova Scotia Health
Recognizing increased mortality rates, extended hospital stays, and rising costs post-admission at the Queen Elizabeth II Health Sciences Centre (QEII), Nova Scotia Health’s Trauma Consult (TC) Service emerged as a solution. After extensive planning and stakeholder engagement, the TC Service, comprising dedicated physicians and nurses, was inaugurated in October 2022. This initiative bridges the gap in trauma expertise, ensuring comprehensive care from admission to discharge.
The introduction of a Virtual Follow-Up Clinic further extends patient support post-discharge, a previously overlooked aspect. By prioritizing patient-centered care, Nova Scotia Health transforms the hospital experience for trauma patients and their families, fostering a sense of purposeful navigation through their recovery journey. This pioneering approach not only enhances patient outcomes but also establishes a precedent for holistic trauma care nationwide. Nova Scotia Health’s commitment to innovation and patient-centeredness embodies excellence in healthcare delivery.
Past Recipients
Please see our most recent recipients listed below. Full details are available in our Celebrating Leading Practices booklets.
2024 – Nova Scotia Health
2023 – Provincial Health Services Authority
2022 – Island Health
2021 – Centre intégré de santé et de services sociaux de Laval
2020 – Hamilton Health Sciences
2019 – Humber River Hospital